Community resources
Community resources
Community resources
- Community
- Tag: support
Tag: "support"
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Introduction: Support teams often need developer input when resolving complex issues. Without a seamless connection, support tickets can get stuck in Jira while developers work separately in G...
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...nsure consistency in their queue setups, but only within a certain project or department. 👩💼 Real-life scenario Let’s say you’re an admin managing queues for both IT Support and Sales Support...
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...zure AD (Entra ID), Okta or Google Workspace, and using Datadog to monitor services or store licenses and modules in another database. Finding the data to support quick decisions properly is still t...
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Hello Everyone, I am excited to announce that we have started rolling out the ability to add multiple support email addresses in JSM project. Now you can add upto 10 email addresses in each p...
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Effective resource management is crucial in the fast-paced world of modern business. However, numerous organizations struggle to grasp the actual expenses associated with their support functions. T...
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...s to ensure that requests or incidents are responded to quickly and that actions are taken to restore service. A key indicator of trust: A quick response increases customer confidence in the support t...
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...f organizations, from SMBs to Enterprises, use Jira Service Management for customer service. In fact, 1 in 4 teams using Jira Service Management today are providing external support! These teams l...
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...ynchronize user mentions in comments bi-directionally, making it easier for teams to collaborate seamlessly across both Jira instances. In this blog post, we’ll dive in and implement this use case w...
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As messaging apps go, X is one of the best worldwide, with 436 million monthly active users as of 2022, and 217 million daily active users. This means including it in your omnichannel support might b...
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