Community resources
Community resources
Community resources
- Community
- Tag: customer-portal
Tag: "customer-portal"
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Hello, our company has HR-space where employees request permit, remote, and offboarding permissions with the aid of this space. Employees do not directly has access to this project, but they can use ...
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As an administrator, you're responsible for ensuring the smooth operation of your Atlassian tenant. To achieve this, it's essential to establish a workflow that is both sustainable and scalable acros...
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With the ability to create more than one help center in JSM, is it possible to restrict a help center to only certain customers? For instance, if we wanted to have a branded help center for one of ou...
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JSM/JIRA V10.3.4 #100300004 DC Our Agent commented for the customer and linked some ticket as reference This is "JIRA-View/Agent View" Now, the customer sees that in the JSM Portal ...
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I have a single Project with a portal for my end users (customers) to fill out to make requests. However, different customers (organizations) have different fields that are important to them. Is ther...
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Hello, A customer for a Jira project is unable to create tickets through the portal. The message they get is: "Couldn't send request. You cannot create this request because you do not have...
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Hello everyone! I had a scenario where we need to show a store locator kind of a map on the customer portal allowing the requestor to choose a location which should be updated on a custom field. Ar...
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Hello all, I would like to achieve the following: Open Help Center where external customers can browse our knowledge base articles (hosted in Confluence) and educate themselves on the pro...
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In the world of IT Service Management (ITSM), managing multiple clients and hundreds of users can be challenging. To keep projects organized, it's essential to structure them in a way that k...
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Hi, As you may know, we HAVE to enable full share access in the customer permission in order for customers to be able to select a user in a user picker field, even if this is not related to sharing ...
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Managing a service catalog in Jira Service Management can be challenging. Service owners and managers often face hurdles like outdated services, inefficient request processes, and a lack of ...
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Hi We are running JSM for data center. and create a numeric custom field. we need it to be shown on the customer portal with a decimal separator like: (1,234,567.89) or (1,234,567). the issu...
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Even though I am using the Turkish language in Jira, the 'All Portals' text is not being translated into Turkish. Is there a previously opened ticket for this? Also, the text 'Required fields are mar...
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Hi, we have a portal made by our consultant 2 years ago. Now we are finally implementing it to our customers. First I have created two request types and made my team a service desk customers. ...
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Hi I want to create a customized form on Jira Service Management Portal for user to submit a change through the Portal . Can anyone help is setting up this form on the Portal.
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As 2024 came to a close, our team has been reflecting on the many Jira Service Management projects we worked on this year. As an Atlassian Gold Marketplace Vendor and Gold Solution Partner, we bring ...
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Hello, I'm mainly trying to get an understanding of whether this is an old setup causing grief or something I can resolve please. We migrated from Jira Server to Jira Cloud in 2024 and since then h...
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My Jira Service Management instance is behind a firewall. For security reasons, I don't want to expose the customer portal. Thus, customers can't access the portal. I only want them to communicate by...
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When I create a ticket, I receive an email notification via customer notification, but it does not show attachments, although they are there, how can I fix this? What should I add?
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Dear All, I was checking 2FA for portal only customers and found some interesting facts and want to know exact answer thats correct 1- 2FA feature can only be used for managed account and cant be u...
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Currently on our customer portal when a user access is the public knowledge base, the breadcrumbs at the top of the window where the page is displayed from confluence does not match the hierarchy i...
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Hello All, We are having an issue when a new customer submits a request type through our portal, he instantly gets an error stating he doesn't have permission to see that request. Atproject level ...
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I'm developing a Forge app to list all the remote links on the customer portal request UI. I think I managed to give the app the correct scope and unlicensed access permissions, correct me if I'm wro...
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Displaying SLA metrics and related issues directly on the Jira Service Management portal not only keeps customers informed but also helps your team maintain accountability and alignment. I...
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...ortal-access to a user group, that we can change the permission for the developers, that they not accidentally comment public? Probably not by Atlassian default, but maybe you know a workaround or a...
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