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Community resources
- Community
- Tag: customer-portal
Tag: "customer-portal"
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Hello! My boss does not like the customer portal layout in JSM. I know you can change things like, name, Welcome message, Logo, Announcement. However, our organization is looking to cu...
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Hi, Is there a way to customise what fields customers can see on our customer portal? I would like them to see who is assigned to the ticket, but currently it only shows the description and priorit...
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With Jira Service Management (JSM) emerging as a top choice in the IT Service Management (ITSM) space, its adoption is accelerating, growing at over 50% year-on-year, as more organizations leverage i...
- App Central
- Discussion
- attribute
- customer-portal
- jsm
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We have created several organizations in JSM and assigned all employees to their respective organizations. Is there a way to restrict a specific employee’s access in the portal? So far, all employee...
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Customer feedback in Jira Product Discovery Product teams spend their days in Jira. Customer feedback does not. Instead, it’s scattered across support tickets, Slack threads, spreadsheets, sale...
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If you have ever sent a request via the Jira Service Management customer portal, you know how it goes. You wait, tapping your fingers on the desk, but hours pass, and all you see is “Open” or “In pro...
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When we first rolled out Jira Service Management (JSM), our portal was cluttered, confusing, and overwhelming for users. The root cause? A misunderstanding of the difference between Request Types and...
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Hello. We're looking to get some insight into how we can improve our authoring and publishing workflow as well as the usability of the help documentation we currently publish from Confluence to our c...
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Hi All, I am exploring slack notifications for customers. I want to share customer notifications to dedicated customer slack channel that is not connected with our jira instance. I checked the solut...
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Jira server 10.5 I'm following these instructions: https://support.atlassian.com/jira/kb/invite-users-email-customization/ but I can't find any jira-invite-user-plugin-X.X.X_X...
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I am trying to copy all attachments from one JSM ticket to another ticket using an automation rule. When a user submits a ticket on the associated JSM portal, a PDF file of the submitted form is atta...
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Hello App Central Community! Today, we’re talking to those of you who work with requests. Here’s the usual routine: A user needs something—access to a system, a password reset, or help with a b...
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Dear Team, With our current system setup, when we add a customer organization to the organization field of a ticket, customers receive only the initial notification by default. To receive further up...
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...epeatedly like below. Could anyone solve this? And here's my getOptions funciton. @Override public Options getOptions(FieldConfig fieldConfig, JiraContextNode jiraContextNode){ t...
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For me, a well-structured request type means not only the right selection of fields to gather the necessary information, but also: ease of use for the customer when filling it out ease da...
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I'm developing a jira plugin for custom field(test cmdb 2 ), however when I configure a Request Type and add it, it can only be Hidden fields with preset values and cannot show. I can't click th...
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Hello everyone, I have just about finished off building our new portal forms, automation and workflow for some users. I am wondering two things - 1. Is there a way we can add in a pop up to ...
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🚀 Improving Customer Implementation in JSM — Feedback Wanted! Hey Community 👋 We’re currently in the process of transitioning away from Google Docs and Spreadsheets for managing our custome...
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Tracking time is part of every project manager’s life. But let’s be honest, Jira’s built-in time tracking is like that reliable old watch… It tells you the time, but it doesn’t show you much else. ...
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Hi community! I recently wrote a step-by-step tutorial to facilitate the bulk movement of users from one organization to another (even if they have different email domains) using ScriptRunner for ...
- App Central
- Article
- customer-portal
- jsm
- scriptrunner
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I believe many would agree that feedback is an essential and valuable part of our work. 🟢Positive feedback gives us motivation, satisfaction, and the energy to keep going. It also reassures us tha...
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Hi we are running JSM DC then upgrade them as Showen below: Jira core Version: 9.12.15 LTS → 10.3.7 LTS JSM Version: 5.12.15 LTS → 10.3.7 LTS we are using Theme extension for JSM and Extens...
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Wow! I just went down a crazy rabbit hole trying to find a way to get our JSM customers who interact with multiple portals / projects, to be able to filter their requests more nicely. Currentl...
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We've been really trying to use Forge to do some cool things, but run into some limitations here and there. Here's the current situation: We'd like show a custom JSM portal request view action alon...
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Hi Dear Colleagues, I have the following situation. Can my base Jira URL have sub-domains for the portal? For example, in my company, I have 3 different companies, for which I want to provide ...
- Jira
- Question
- base-url
- cloud
- customer-portal
- domain
- jira
- +2 more tags...
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