Community resources
Community resources
Community resources
- Community
- Tag: customer-portal
Tag: "customer-portal"
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I have some fields that I want Agents to fill out when they raise requests on behalf of a customer, but I do not want the customers to see those fields when they visit the portal. Currently,...
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If you're part of an ITSM or ITIL-aligned support team using Jira Service Management, you already know the power of automation, SLAs, and structured workflows. But here’s the truth: Jira Service Ma...
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As Jira Service Management (JSM) cements its position as a leading IT Service Management (ITSM) platform, more organizations are using it to support both internal teams and external stakeholders. B...
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Dear All, As I know 2fa is not available for portal only customers and password policy also cannot adjusted for this too. so is there any way to add additional layer of security
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Dear All, I have one JSM project in jira, for this project customers i want to implement sso. I dont have atlassian guard or atlassian access subscription yet. I did not do domain verification yet a...
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Hi everyone, I’m trying to solve a challenge in Jira Service Management Cloud where we need to make certain information from Assets (CMDB) visible to users who don’t have a Jira license. Specificall...
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Hi community, We want to add shared dashboard in JSM portal and let users see their tickets. However, shared dashboard can be setted in 3 ways;reporter,request participant,organization. Since we ha...
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Hey JSM Community, Customers / Requesters are asking if it is possible to attach images / files in the portal form paragraph fields. These are custom fields set to use the Wiki Text Rendere...
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How can I modify and add fields to the customer view of the request? I would like to add fields such as priority, tags if possible, and I would also like to remove the option to escalate the issue.
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Hi all I need to be able to add tables and screenshots into rich text fields in forms in JSM. But I can only add tables into jira rich text fields, and they do not allow to add screenshots from th...
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This article started from a question about whether we could show fields on the Portal just for info. The original poster got the impression that having multiple forms on one request wasn’t really doa...
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Just as the title says, I am looking to automate the process of migrating a JSM Portal Only Customer to an Atlassian Account. This feature request is 6 years old and was wondering if anyone ha...
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This is a tricky one. We run a JSM project for external customer support. We set up customers and organizations and allow access to the portal (and via email) only on invitation. This works perfect f...
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Hello, our company has HR-space where employees request permit, remote, and offboarding permissions with the aid of this space. Employees do not directly has access to this project, but they can use ...
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As an administrator, you're responsible for ensuring the smooth operation of your Atlassian tenant. To achieve this, it's essential to establish a workflow that is both sustainable and scalable acros...
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With the ability to create more than one help center in JSM, is it possible to restrict a help center to only certain customers? For instance, if we wanted to have a branded help center for one of ou...
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JSM/JIRA V10.3.4 #100300004 DC Our Agent commented for the customer and linked some ticket as reference This is "JIRA-View/Agent View" Now, the customer sees that in the JSM Portal ...
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I have a single Project with a portal for my end users (customers) to fill out to make requests. However, different customers (organizations) have different fields that are important to them. Is ther...
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Hello, A customer for a Jira project is unable to create tickets through the portal. The message they get is: "Couldn't send request. You cannot create this request because you do not have...
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Hello everyone! I had a scenario where we need to show a store locator kind of a map on the customer portal allowing the requestor to choose a location which should be updated on a custom field. Ar...
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Hello all, I would like to achieve the following: Open Help Center where external customers can browse our knowledge base articles (hosted in Confluence) and educate themselves on the pro...
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In the world of IT Service Management (ITSM), managing multiple clients and hundreds of users can be challenging. To keep projects organized, it's essential to structure them in a way that k...
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Hi, As you may know, we HAVE to enable full share access in the customer permission in order for customers to be able to select a user in a user picker field, even if this is not related to sharing ...
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Managing a service catalog in Jira Service Management can be challenging. Service owners and managers often face hurdles like outdated services, inefficient request processes, and a lack of ...
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Hi We are running JSM for data center. and create a numeric custom field. we need it to be shown on the customer portal with a decimal separator like: (1,234,567.89) or (1,234,567). the issu...
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