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Community resources
- Community
- Tag: customer-portal
Tag: "customer-portal"
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Customer feedback in Jira Product Discovery Product teams spend their days in Jira. Customer feedback does not. Instead, it’s scattered across support tickets, Slack threads, spreadsheets, sale...
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If you have ever sent a request via the Jira Service Management customer portal, you know how it goes. You wait, tapping your fingers on the desk, but hours pass, and all you see is “Open” or “In pro...
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When we first rolled out Jira Service Management (JSM), our portal was cluttered, confusing, and overwhelming for users. The root cause? A misunderstanding of the difference between Request Types and...
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Hello App Central Community! Today, we’re talking to those of you who work with requests. Here’s the usual routine: A user needs something—access to a system, a password reset, or help with a b...
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For me, a well-structured request type means not only the right selection of fields to gather the necessary information, but also: ease of use for the customer when filling it out ease da...
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Tracking time is part of every project manager’s life. But let’s be honest, Jira’s built-in time tracking is like that reliable old watch… It tells you the time, but it doesn’t show you much else. ...
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Hi community! I recently wrote a step-by-step tutorial to facilitate the bulk movement of users from one organization to another (even if they have different email domains) using ScriptRunner for ...
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I believe many would agree that feedback is an essential and valuable part of our work. 🟢Positive feedback gives us motivation, satisfaction, and the energy to keep going. It also reassures us tha...
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If you’re a Jira admin, service desk agent, team lead, or technical project manager, this probably sounds familiar: You’ve cleaned up workflows — three times. You’ve set up custom fields,...
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If you're part of an ITSM or ITIL-aligned support team using Jira Service Management, you already know the power of automation, SLAs, and structured workflows. But here’s the truth: Jira Service Ma...
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As Jira Service Management (JSM) cements its position as a leading IT Service Management (ITSM) platform, more organizations are using it to support both internal teams and external stakeholders. B...
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This article started from a question about whether we could show fields on the Portal just for info. The original poster got the impression that having multiple forms on one request wasn’t really doa...
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As an administrator, you're responsible for ensuring the smooth operation of your Atlassian tenant. To achieve this, it's essential to establish a workflow that is both sustainable and scalable acros...
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In the world of IT Service Management (ITSM), managing multiple clients and hundreds of users can be challenging. To keep projects organized, it's essential to structure them in a way that k...
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Managing a service catalog in Jira Service Management can be challenging. Service owners and managers often face hurdles like outdated services, inefficient request processes, and a lack of ...
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As 2024 came to a close, our team has been reflecting on the many Jira Service Management projects we worked on this year. As an Atlassian Gold Marketplace Vendor and Gold Solution Partner, we bring ...
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Displaying SLA metrics and related issues directly on the Jira Service Management portal not only keeps customers informed but also helps your team maintain accountability and alignment. I...
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Transparency and communication are critical to building trust with your customers. One powerful way to achieve this is by making Service Level Agreement (SLA) metrics visible on the Jira Ser...
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In today's fast-paced world, customers increasingly prefer to solve issues on their own before reaching out for help. According to Harvard Business Review, 81% of all customers attempt to take care o...
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To keep the Partner Spotlight series alive and well, Atlassian has invited Partners to create their own articles following Atlassian’s suggested format. Here is the latest installment – an intervi...
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Adding SLA status and data to the customer portal ensures that your clients are always informed about the progress of their requests. By displaying the SLA target date, they’ll know when to expect a ...
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Jira issue types or any project types can now be integrated seamlessly with AssetIT, as we just released the latest version: AssetIT Version 1.4.14 with many enhancements related to AssetIT panels. ...
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...ry Tick today and transform the way you communicate with your customers! For more information on how Tick can enhance your JSM experience, visit the our blog post. Bringing Transparency to J...
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Hello 🫡 We have a new webinar coming up that is definitely worth your attention 😊 🎥 Stress-free incident communication with Jira Service Management ⏰ 16.10 19:00 PM CEST / 1:00 PM EDT ...
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Hello JSM users 🫡 We have a new webinar coming up that is definitely worth your attention 😊 🎥 Stress-free incident communication with Jira Service Management ⏰ 16.10 19:00 PM CEST / 1:...
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