Community resources
Community resources
Community resources
- Community
- Tag: customer-portal
Tag: "customer-portal"
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As an administrator, you're responsible for ensuring the smooth operation of your Atlassian tenant. To achieve this, it's essential to establish a workflow that is both sustainable and scalable acros...
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In the world of IT Service Management (ITSM), managing multiple clients and hundreds of users can be challenging. To keep projects organized, it's essential to structure them in a way that k...
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Managing a service catalog in Jira Service Management can be challenging. Service owners and managers often face hurdles like outdated services, inefficient request processes, and a lack of ...
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As 2024 came to a close, our team has been reflecting on the many Jira Service Management projects we worked on this year. As an Atlassian Gold Marketplace Vendor and Gold Solution Partner, we bring ...
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Displaying SLA metrics and related issues directly on the Jira Service Management portal not only keeps customers informed but also helps your team maintain accountability and alignment. I...
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Transparency and communication are critical to building trust with your customers. One powerful way to achieve this is by making Service Level Agreement (SLA) metrics visible on the Jira Ser...
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In today's fast-paced world, customers increasingly prefer to solve issues on their own before reaching out for help. According to Harvard Business Review, 81% of all customers attempt to take care o...
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To keep the Partner Spotlight series alive and well, Atlassian has invited Partners to create their own articles following Atlassian’s suggested format. Here is the latest installment – an intervi...
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Adding SLA status and data to the customer portal ensures that your clients are always informed about the progress of their requests. By displaying the SLA target date, they’ll know when to expect a ...
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Jira issue types or any project types can now be integrated seamlessly with AssetIT, as we just released the latest version: AssetIT Version 1.4.14 with many enhancements related to AssetIT panels. ...
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...ry Tick today and transform the way you communicate with your customers! For more information on how Tick can enhance your JSM experience, visit the our blog post. Bringing Transparency to J...
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Hello 🫡 We have a new webinar coming up that is definitely worth your attention 😊 🎥 Stress-free incident communication with Jira Service Management ⏰ 16.10 19:00 PM CEST / 1:00 PM EDT ...
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Hello JSM users 🫡 We have a new webinar coming up that is definitely worth your attention 😊 🎥 Stress-free incident communication with Jira Service Management ⏰ 16.10 19:00 PM CEST / 1:...
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Read 4 must-have actions that you should take to be prepared for anything and smooth out customer support. *All actions are possible with Feature Bundle or Issue Merger. 1. Control visibility and...
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Working in Service Management is a game of quick decision-making. The number of applications and data is growing, your workforce is more volatile and distributed than ever, and your customers expect ...
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Looking to streamline your service delivery? Join us for a free training session where you’ll learn how to design and implement a service catalog that aligns with your business needs and enhances you...
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5 sentences that everybody should hear: ⚠️ Incident ALWAYS happens. ❌ Bad reviews and support tickets travel fast. 💸 Incidents generate costs - lack of service availability costs money ✅ You...
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Every business aims to deliver a fully satisfying customer experience. However, the generic look of your Jira Service Management can leave customers feeling disconnected from your brand. ...
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Dealing with a flood of service requests can be a real headache. Fortunately, if you're using Jira Service Management, you've got some solid tools at your disposal to make life easier for both your t...
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Hello community 👋 We’re excited to share that the Jira Service Management virtual agent is now available on your customer portal! The same powerful AI service experience we built for Slack can now...
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It is worthwhile to let your customers know about extended support wait times, from any reasons! As we're currently caught up in the excitement of EURO2024 ⚽️⚽️⚽️, we understand that this busy period...
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The Request Steps and Fields Values features in the Jira Service Management portal provide customers complete transparency over their requests. Clients can track the progress of their inquiries and s...
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Hi Community 🙌 I want to share my thoughts about customer actions on the service desk portal that we all should implement, but maybe you don't know yet that you can 😊 The more customers can do it...
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Hello there, Atlassian Community! Are you looking to streamline request management on your Customer Portal for clients or internal users? Is the native solution not enough? Join us...
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Language Translation for JSM, ITSM App of the Year Award winner 2021, now translates all user-generated content in a customer request. No matter how many fields are in the request: if the cu...
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