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Community resources
- Community
- Tag: customer-portal
Tag: "customer-portal"
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Hello! My boss does not like the customer portal layout in JSM. I know you can change things like, name, Welcome message, Logo, Announcement. However, our organization is looking to cu...
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Hi, Is there a way to customise what fields customers can see on our customer portal? I would like them to see who is assigned to the ticket, but currently it only shows the description and priorit...
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We have created several organizations in JSM and assigned all employees to their respective organizations. Is there a way to restrict a specific employee’s access in the portal? So far, all employee...
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Hello. We're looking to get some insight into how we can improve our authoring and publishing workflow as well as the usability of the help documentation we currently publish from Confluence to our c...
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Hi All, I am exploring slack notifications for customers. I want to share customer notifications to dedicated customer slack channel that is not connected with our jira instance. I checked the solut...
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Jira server 10.5 I'm following these instructions: https://support.atlassian.com/jira/kb/invite-users-email-customization/ but I can't find any jira-invite-user-plugin-X.X.X_X...
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I am trying to copy all attachments from one JSM ticket to another ticket using an automation rule. When a user submits a ticket on the associated JSM portal, a PDF file of the submitted form is atta...
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Dear Team, With our current system setup, when we add a customer organization to the organization field of a ticket, customers receive only the initial notification by default. To receive further up...
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...epeatedly like below. Could anyone solve this? And here's my getOptions funciton. @Override public Options getOptions(FieldConfig fieldConfig, JiraContextNode jiraContextNode){ t...
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I'm developing a jira plugin for custom field(test cmdb 2 ), however when I configure a Request Type and add it, it can only be Hidden fields with preset values and cannot show. I can't click th...
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Hello everyone, I have just about finished off building our new portal forms, automation and workflow for some users. I am wondering two things - 1. Is there a way we can add in a pop up to ...
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🚀 Improving Customer Implementation in JSM — Feedback Wanted! Hey Community 👋 We’re currently in the process of transitioning away from Google Docs and Spreadsheets for managing our custome...
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Hi we are running JSM DC then upgrade them as Showen below: Jira core Version: 9.12.15 LTS → 10.3.7 LTS JSM Version: 5.12.15 LTS → 10.3.7 LTS we are using Theme extension for JSM and Extens...
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Wow! I just went down a crazy rabbit hole trying to find a way to get our JSM customers who interact with multiple portals / projects, to be able to filter their requests more nicely. Currentl...
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We've been really trying to use Forge to do some cool things, but run into some limitations here and there. Here's the current situation: We'd like show a custom JSM portal request view action alon...
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Hi Dear Colleagues, I have the following situation. Can my base Jira URL have sub-domains for the portal? For example, in my company, I have 3 different companies, for which I want to provide ...
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I am trying to give limited access for internal teammembers who should only have access to just the customer portal. They should not have the ability to create Jira projects, or other products.
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I have some fields that I want Agents to fill out when they raise requests on behalf of a customer, but I do not want the customers to see those fields when they visit the portal. Currently,...
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Dear All, As I know 2fa is not available for portal only customers and password policy also cannot adjusted for this too. so is there any way to add additional layer of security
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Dear All, I have one JSM project in jira, for this project customers i want to implement sso. I dont have atlassian guard or atlassian access subscription yet. I did not do domain verification yet a...
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Hi everyone, I’m trying to solve a challenge in Jira Service Management Cloud where we need to make certain information from Assets (CMDB) visible to users who don’t have a Jira license. Specificall...
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Hi community, We want to add shared dashboard in JSM portal and let users see their tickets. However, shared dashboard can be setted in 3 ways;reporter,request participant,organization. Since we ha...
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Hey JSM Community, Customers / Requesters are asking if it is possible to attach images / files in the portal form paragraph fields. These are custom fields set to use the Wiki Text Rendere...
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How can I modify and add fields to the customer view of the request? I would like to add fields such as priority, tags if possible, and I would also like to remove the option to escalate the issue.
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Hi all I need to be able to add tables and screenshots into rich text fields in forms in JSM. But I can only add tables into jira rich text fields, and they do not allow to add screenshots from th...
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