Community resources
Community resources
Community resources
- Community
- Tag: jira-service-management-data-center
Tag: "jira-service-management-data-center"
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It seems I cannot set System Fields to show when empty? "Where's my field?" tells me the info below, I know it's got to have a value to display, but when I go to the screen config it tells me the vis...
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Dear Team, is there a way to exclude the week-ends in time difference? I use the following smart value: {{now.diff(issue.duedate).abs}} from which I need to exclude the week-ends. Can you ...
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There is a user who has searched for certain asset objects using the “Serial number” attribute. He searched for the asset objects via the “Search object” field (see image 1), which can be seen at the...
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From https://confluence.atlassian.com/automation/jira-smart-values-issues-993924860.html#Jirasmartvaluesissues-attachment I know how to do what I want to all the attachments in issue, e.g.: {{...
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Hi community, We have one SLA in a JSM project with 164k tasks, where it is configured using JQL (5 different JQLs) because 5 teams work in this project, and the fields used to create the JQLs are A...
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Hi we are running JSM DC then upgrade them as Showen below: Jira core Version: 9.12.15 LTS → 10.3.7 LTS JSM Version: 5.12.15 LTS → 10.3.7 LTS we are using Theme extension for JSM and Extens...
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Hi, we have just now started to evaluate Asset Management. I have the following questions: #1 As I see it makes always sense to separate different objects to different asset scheme all...
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We have 2 projects. The issues in these projects are related. When a comment is made on one issue in one project, it should be copied to other issue on the other project and also the name of the user...
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Description: We're experiencing an issue where PDF attachments in Jira Service Desk comments are not opening properly in Chrome. Users can access the attachments through the main attachments section...
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Hi everyone! 👋 I've been searching for a solution to this but haven’t had much luck, so I’m hoping someone here can help. I'm using Jira Service Management (Data Center) version 9.12.19, and I’d...
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I've noticed, as the Jira administrator that recently view workflow is starting to fail in a sense of everyone has the correct permissions, (browse project, view read only workflow, & transition ...
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I'm using jira service management 9.5.1 and it is connected to Confluence(data center). The link is working but whenever i try to create an article from a jira ticket, i get a csrf token error instea...
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Hi everyone, I'm working on a Jira automation that sends an email listing tickets by category. The section for Unassigned Tickets works as expected. However, the section for Unresolved Tickets doesn...
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Hello there, We have an use case that I wanted to challenge with some other Jira Service Management and Software admins. We are using Data Center solution for now. So we have our L2 receiving in...
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I am trying to do CSV export of all fields from Jira Server/DC instance of Jira and will import to cloud instance of Jira but not getting attachments, so is there any specific process/procedure to ge...
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I am trying to create a manually triggered automation that would copy the value of custom field from a linked issue and update the same field in the current issue. From what I read I am supposed to ...
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We manage our t shirt business at Harwage.pk, and I’m trying to add our account to a mobile device using an authenticator app for better security. Could you please guide us through the steps to link...
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Hi All, We are trying to prepare to upgrade to v10.x for Jira SM. In doing so we're validating our current Groovy scripts. We have several that make a call to an internal HTTP site (not...
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I am using the following syntax in my exporter template file BUT no names of users are being displayed when I use the template for export: ${fullname:Approvers} My field name is "Approvers" and thi...
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Hi Atlassian Community, I manage a small logistics team and already use Jira for tasks and Confluence for documentation. Recently, I developed a simple web-based fuel consumption calculator to...
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I have an Object Schema named "Supplier Name" Type: "Supplier" Objects: Various Suppliers Attribute: email -------------------------- I also created a Custom Field where the Object can be select...
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Dear community, For our support workflow we have an any transition to "In Progress". On top we have a plugin "E-Mail this issue" as a lot of customers are not proactively using the portal.&nbs...
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Trying to do JSON import into Assets. Working fine except one attribute isn't splitting by the concatenator... Attribute is select list, with unlimited cardinality. Incoming data = "Leadershi...
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Hi team, I am trying to create a JQL for queues in JSM Data Center, however I am getting an error message like "Customer request type" does not exist or you do not have permission to view it. ...
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Hello, I'm trying to copy over issues from our prod instance to a staging instance (both are data center JSM) by doing a csv export from prod and csv import to data center. Wondering if there is a w...
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