Community resources
Community resources
Community resources
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- Tag: jira-service-management-data-center
Tag: "jira-service-management-data-center"
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Hello, our company has HR-space where employees request permit, remote, and offboarding permissions with the aid of this space. Employees do not directly has access to this project, but they can use ...
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Dears, I am using Jira service management over Jira data center and I added filed to view edit screen and I want to allow only users with certain privilege (user role) to edit this filed
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Hi, our users don't have access to the portal (which is behind a firewall). We communicate with them through public comments, which they receive as e-mails. When they respond, their response is a...
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JSM/JIRA V10.3.4 #100300004 DC Our Agent commented for the customer and linked some ticket as reference This is "JIRA-View/Agent View" Now, the customer sees that in the JSM Portal ...
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Hello We are currently building our ITSM. For our customer notifications we either get "comments added" or "status changed" emails, but can we do it 2 in 1? In the status changed email should also ...
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Hi, I have Jira-core and Jira-service-desk 10.3.5 I have an issue with the customer notification mail. I follow this KB: https://confluence.atlassian.com/jirakb/troubleshooting-slow-stuck-notifica...
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Hi, we have some Scriptrunner4JIRA Scripts where the Groovy Script should call an external Powershell Script and pass some variablen on it? (issue.key, project id etc) Is this d...
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Hello, I have a standard Form for a ticket in JSM Data Center. In this form the title of the field "Affected User" ist displayed but there is no Field shown after the title, but only a separation lin...
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Hello, i have a objektType called "Software", there is all our Software listed with attributes like Name Vendor Software lead Team The "Team" attribute is another objektType with all of our T...
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Good morning! I am trying to build out a sort of ITAM scheme within JSM Assets, and I had an idea for something I'd like to implement but it doesn't appear to be possible. Essentially I'd like...
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Hello! I really need some help while trying to query the Jira issues with Powershell. I already read the JiraPS manual, but, i couldnt access my portal through PS or even by their exam...
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I have configured our service desk to retrieve emails sent to our Google email system addressed to our help desk service account. And it does that. But, for every email it retrieves...
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Hey, We have recently upgraded our JSM data centre to version 10, and it appears that our field pickers are not working from within our portal requests. The data is linking ok (we're pulling from a...
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Hi Everyone, I am on Jira Data Center 9.12.17 with JSM. I have assets that have a License End Date attribute. I have setup automation to send emails when they are about to expire. What is sent in th...
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Hi, I hope someone can help... I'm doing some v10 upgrade testing using a clone of Prod (v9) which has been upgraded to 10. I've noticed that when I use a custom asset field in my Requests, the pi...
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Hello, On a Data Center instance I create an issue when an asset object is created (using the Assets automation rules). In the Create transition of the issue I need to set in a text custom field th...
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Hello, We make heavy use of the Message Field plugin for Jira Data Center, made by JiBrok (marketplace page). We recently contacted them for support due to various Jira 10 incompatibilities...
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Hi, As you may know, we HAVE to enable full share access in the customer permission in order for customers to be able to select a user in a user picker field, even if this is not related to sharing ...
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Hello I am using Jira Service Management, and I have a requirement related to a Behaviour script in Jira. My requirement is as follows: When I select the value "None" from the field named "Delay Jus...
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I just deployed Jira Service Management Data Center 10.5.0, and every time I try to change pages in the admin settings, I get the message "You're not logged in," even though I've already logged in, a...
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We have couple of projects that are facing this issue that the email notifications are not generated when a ticket is being created . it was working a month ago , however it stopped...
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...ploads occur in a sub-directory of a public upload directory The attacker knows the names of security-sensitive files being uploaded These security-sensitive files are being uploaded using partial P...
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Hi We are running JSM for data center. and create a numeric custom field. we need it to be shown on the customer portal with a decimal separator like: (1,234,567.89) or (1,234,567). the issu...
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I can't contact to jira , I wanna do partnership for sale JSM. Could you give contact for partnership. I have already sent email but I did get reply. pls could you reply immediately. Thanks&...
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Hello, We are managing a large Service Desk project where issues are transitioned automatically upon creation to escalate them to the correct department. Currently, we achieve this using Jira...
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