Community resources
Community resources
Community resources
- Community
- Tag: jira-service-management-server
Tag: "jira-service-management-server"
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Hello In our JSM we use an email channel which works fine. But when people forward an email only the upper part is added not the forwarded content, which is annoying when they text "look last ...
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Hi Need to update http headers with some items. Not sure how/where to do effectively. Anyone able to assist? I need to add some items and update others like: Strict-Transport-Se...
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Dears, is there any way to remove jira license from bulk of users one time even using script runner
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Hi community, Maybe someone can help me specifically with this. In Jira Data Center version 9.12.24, emails are stuck in the queue and are being sent one by one (as I see in the mail queue). Befor...
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We have granted our asset developers users with the permissions to edit values for specific object types in a object schema. Due to some internal business process, we do NOT want them to be able to m...
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What is the link to do this ?
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We have observed that the Jira Technet application has stopped processing incoming emails since September 2024. This issue is impacting our ability to automatically create and update tickets via...
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How to automatically set the text attribute type to a default value "2025" or most preferably a dynamic value of the current year at the time of object creation in Jira Data Center asset management? ...
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Hello I want to create an automation if you comment on a closed issue the closed one will be cloned with all the information including the request type. I tried to set the request type but ...
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Hi, we have a service desk project, where the user is able to choose a software (from an asset field) he would like to get access to. The objecttype has an attribute "approver" (as user...
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Using Jira data center 9.12 and JSM 5.12. I am able to import an Object Types with Objects, can update existing Objects, but not able to import new/add objects to a specific Object Type. &...
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Jira cloud post function getLoggedUser returns Script Runner instead of user performing the transiti
I have a post function where I create an attachment and attach it to the issue. The attachment contains information from assets. In order to obtain the assets information I am using the assets AP...
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It seems I cannot set System Fields to show when empty? "Where's my field?" tells me the info below, I know it's got to have a value to display, but when I go to the screen config it tells me the vis...
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Hi community, We have one SLA in a JSM project with 164k tasks, where it is configured using JQL (5 different JQLs) because 5 teams work in this project, and the fields used to create the JQLs are A...
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Hi we are running JSM DC then upgrade them as Showen below: Jira core Version: 9.12.15 LTS → 10.3.7 LTS JSM Version: 5.12.15 LTS → 10.3.7 LTS we are using Theme extension for JSM and Extens...
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Hi, we have just now started to evaluate Asset Management. I have the following questions: #1 As I see it makes always sense to separate different objects to different asset scheme all...
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I'm using jira service management 9.5.1 and it is connected to Confluence(data center). The link is working but whenever i try to create an article from a jira ticket, i get a csrf token error instea...
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Hello there, We have an use case that I wanted to challenge with some other Jira Service Management and Software admins. We are using Data Center solution for now. So we have our L2 receiving in...
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Dear community, For our support workflow we have an any transition to "In Progress". On top we have a plugin "E-Mail this issue" as a lot of customers are not proactively using the portal.&nbs...
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Trying to do JSON import into Assets. Working fine except one attribute isn't splitting by the concatenator... Attribute is select list, with unlimited cardinality. Incoming data = "Leadershi...
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Dear community, We face the following issue: We have 2 Asset Object Fields, which are not referenced to each other. Just two "normal" picker fields. In some projects we have references...
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Hello, I'm trying to copy over issues from our prod instance to a staging instance (both are data center JSM) by doing a csv export from prod and csv import to data center. Wondering if there is a w...
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HI Experts, Iam using Jira datacentre and i need Jira addon to sign doc from board is this possible? all what I found is addons for authenticate users BR,
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Hi team, We have a request from the manager, he found that some of the tickets were resolved/closed/canceled/done without an assignee, which caused some issues with the reporting. They would like to...
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I've tried both Scriptrunner validators and behaviors, but I'm not quite getting there. I need to prevent users from submitting tickets where they select a date in the past. I'm using the Due Date f...
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