Community resources
Community resources
Community resources
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- Tag: jira-service-management-cloud
Tag: "jira-service-management-cloud"
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For years we have used JSM to receive and manage our internal users' issues but now all out internal users are Jira licensed users and we would like to cancel our JSM subscription. My question is: ...
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Hello Community We are exploring the ways to integrate the long-awaited AI based Virtual Agent to our Help Center. While there are plenty of matters to still attend, we are making good progress but...
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Hello, I am getting alert "Provide your customer data" when user tries to add participant "Share with" against any issue
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Hi Atlassian Support, I’m currently using Jira Cloud and would like to find out how much storage space (specifically attachment space) my site has consumed so far. I’ve been uploading multiple file...
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Is it possible to set the import of assets so that if a cell is empty, e.g. in the CSV file, the cell is still imported? At the moment it is like this: I import a CSV file and the "ID" attribute co...
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Hello all, Is there a way to order the context field sections? Recently, we found that there have been quite some additions, making the list very long when everything is expanded. We would like t...
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According to your website guideline, is it only the listed fields will be imported from EntraID? But I can import more fields from other "JSM Assets" methods via schema import. ...
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Hello, I am trying to update our decommission user automation to look up asset objects where the user being decommissioned is referenced, then adding the name of the asset they are being referenced ...
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We need to get CMDB data from an external system via a REST API. I don't see a generic REST API adapter that we can use to build this adapter. Can I do this via Forge?
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Hi everyone, I'm stuck trying to update an "Assets Objects" custom field using Global Automation (Jira Cloud / JSM / Assets) and hoping someone has seen this before. What I want: When my automation...
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I have a Jira service management project, in which I want customers to not be able to file requests on the last day of the month after 3pm Does anyone know if it is possible?
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It seems that I cannot specify a specific service request to create from automation. Am I missing something?
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Our company does not use Jira Service Management. We only use Atlasian, specifically the Project Management portion of Jira. I searched through our settings, applications, links and API's in Jira and...
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Hello world! We receive a lot of email, like everyone else I suppose. There are some very specific messages that we want to be able to automate issue creation. How does one set u...
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The processing doesn't stop.
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Good day, I am trying to write a JQL to filter any issues created on the 10th April 2025 but its not returning anything, the JQL I am using is created = '2025-04-10' The created date...
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Bom dia, meu funcionário, por engano excluiu alguns chamados que ainda estava pendente, gostaria de recuperados, tenho a numeração deles, é possível ?
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Hi, Can you connect Azure Active Directory without Atlassian Guard? thanks, Laura
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Hi, I would like to have a default value for the summary field in particular Jira software project. I have a Jira form connected to the project and would like the summary field populated with default...
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We have setup eMail notifications for comments on tickets. Issue is the eMail does not mention either or not the comment has been published as internal or Client facing. Is there a way to ensure e...
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Hi everyone, good morning. Do you know of any way or app/plugin that can get information from a Slack channel and automatically update the correspondent ticket/issue directly on Jira?  ...
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I have completed the reverse of this question previously, but for some reason this is escaping me. I have an object "People" - Within the object, I have a few attributes, Name, Date, City, Key I ha...
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For the section that shows the subtasks for an issue, you can add fields, but the columns just get narrower. Is there a way to get a horizontal scrollbar on just that section so you ca...
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- cloud
- jira
- jira-cloud
- jira-service-management-cloud
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When setting up support emails for Jira Service Management. How do you distinguish which mail server
We have 2 mail servers as below. If I then email the support email to create a incident. The reporter does not align to the clients support email. So we don't know who logged the incident. The rep...
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I'm setting up a Jira automation rule to send daily reminder emails for issues that are not done and have an assignee. The rule is using a scheduled trigger with this JQL: status !...
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