We have a customer who added a colleague as a watcher on a ticket, but the colleague isn’t receiving any notifications when the ticket is updated.Has anyone experienced something similar or know what might be causing this?
Hey @Kenneth Ejner Schläger,
Is the colleague the only one not receiving notifications? I'd check the personal settings - see https://support.atlassian.com/jira-software-cloud/docs/manage-your-jira-personal-settings/.
Is everyone (or at least more than one user) not receiving notifications as watchers? I'd check the project's notification scheme (company-managed project) - see https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/ - or internal notifications (team-managed project) via the project settings.
Regards,Thorsten
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