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Request type can't be edited here

Elif Alverson
Contributor
August 1, 2025

Hello, I have created a manual automation however I am not able to set the request type. It is giving me an error message of 

'Request type can't be edited here

You will need to use the "Edit request type" action instead."

 

Could you please assist?

2 answers

0 votes
Elif Alverson
Contributor
August 1, 2025

@ana , thank you for your response. I used the "Create work item with a request type" and it worked. 

0 votes
Ana Livia Rocha Silva
Rising Star
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August 1, 2025

Hi @Elif Alverson!

To edit the Request Type of a Work Item in automation you need to use the 'Edit request type' action, not the standard 'Edit work item'.image.png

Make sure the 'Request type' field is included in the edit screen and that both request types falls under the same Work item type.

 

I hope I was able to help.

Kind regards,

Ana

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