As a new JSM admin I find it absolutely maddening that the scripting environment is so fragmented and there's no real indication of what should be used when, or the fact that some things just don't w...
...alues. Images can be added by entering a public URL to a hosted image file, with size and position managed using contextual drag handles and toolbars within the Content field. HTML – content f...
I have jira service desk project and we also have development project. Our customers want to have more information by email about that when the linked issue / work is done. How can i do automation ...
Create a new automation rule in your project to set the security level to developer when ticket is created. Update the security level of the ticket when the ticket is moved to in progress status, it...
I'm trying to concatenate JSM form values to create an address but ONLY if they have a value in them. The smart values for the form fields are as follows {{issue.forms.1f28bc04-0d32-402a-8b0e-d...
...reator {{space.creator.fullName}} Full name of creator {{space.creator.publicName}} Public name (Community profile) {{space.creator.timeZone}} Time zone of creator I...
HI need to add watcher to an issue when cascade value is certain value. Important is parent value in cascade field I came up with following Problem is that it lets through everithing
Hello, I would like to create an automation that checks pull requests that have been open for more than two days and sends an email to the author to speak to the reviewers. In the first phase, I se...
I am using the documentation from the below resources to create using the automation rule. https://support.atlassian.com/jira/kb/automate-backups-for-jira-cloud/ When im trying to get the task...
I need help with automating the update of a parent Epic's status color based on the status colors of its child work items. Here's the logic I want to implement: If all child work items have a stat...
I have an interesting scenario in which Im combining 2 custom fields using a decimal (not basic math equations +, -), The equation looks like this: {{customfield_17544.asNumber.floor()}}.{{customfi...
Hello, I’m working on a Jira automation where we need to create multiple issues based on selections made in a multi-select dropdown field (such as “Size”). For each selected value, a separate issue ...
Hello! I've been wrestling with this automation for a while. I think it should be a very simple setup, but it gives me a warning every time. Here is what I would like to happen: Trigger: A User i...
Hello, Is the new webhook the one that starts with https://api-private.atlassian.com/ or https://automation.atlassian.com/ ?
Hi, For a simple integration between 2 systems (Jira <> Not Jira), we are using Automation rules to push data from one side to the other. 95% of the stuff we're trying to do wor...
How can I see the status of Automation rules which performed successfully in the audit log. Currently I can see only "SOME ERRORS" and "CONFIG CHANGE". But I know that some automations run succ...
In Jira Cloud, company managed project, I'm trying to update a custom field ("Field A") in a child issue when the parent issue is updated. The custom field is in both issues, and the automation...
Hello, I am utilizing automation to copy and adjust a submitted form based upon the # of selections in a multi-selection field, however subsequent work item edits always reference the original, desp...
We have a sync set up to pass a date value for "Expected Delivery Date" from a Salesforce ticket into Jira. When it hits Jira, I want the date to be set based on the date value sent from Salesforce m...
Original Question: Is it possible to have two multiple-select fields be "combined" into another ticket? Use case: ABC-1 has Favorite Color field = Red, Blue, Green ABC-2 has Favori...
When a page's status changes to the status you specify (i kept the ootb page statuses) So when the page status changes to "Rough Draft", I want the linked Jira issue (Confluence page is linked from ...
When a page's status changes to the status you specify (i kept the ootb page statuses) So when the page status changes to "Rough Draft", I want the linked Jira issue (Confluence page is linked from ...
i want to update the goals fields all stories of epic by automation when i update an epic , i want to update the story with the same goals thanks
I'm planning to regularly query an external service using Jira Automation's web requests, running the query every few minutes. Instead of hardcoding a fixed time period into the API query, I'd like t...
My team would like to be able to track when someone on the team actively (re)prioritizes or deprioritizes tickets. So that would include when: A ticket is moved from the backlog to a current o...
Copied to clipboard
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.