Hello, I'm currently pulling my hair out because I cannot get a simple IF clause to work in Jira Automation. I am using: Jira v9.12.22 (Data Center - not cloud). I want to perform...
ok, i'm stumped. i am trying to create a rule that updates a page's owner, where the owner is deactivated, to the parent page's owner. Ignoring for the moment recursions, etc, i cannot get the simpl...
out of curiosity, is there a direct smart value for the space's homepage so i can replace page.parent (for a level 1 child) with something like space.homepage? thanks
Hi all, I have the following problem. I have a JSM form, linked to a request type. The form contains a "checkbox" field, with 1 option. When the form is submitted, a ticket is created. ...
Hi everyone, I'm trying to automatically insert a Smart Link (in smart card format) into a paragraph custom field using Jira Automation. When I use {{triggerIssue.key}} , it generates a sm...
I was able to make automation which goal is just create work items for each value in description separated by breakline. but for some reason i'm getting many more values in output, could you please h...
Hi, I'm using {{customfield_xxx.diff(customfield_yyy).prettyPrint}} smart value in automation rule to display time in format: h, m,s (eg. 1h 2m 3s). Rule is being executed...
Hello fine folks, Just facing this issue: I have created a manually triggered automation rule to adjust the due date based on a user input. Then, I'm formatting it to number and save the ...
Background I'm trying to create an automation that identifies team members who haven't logged work for the previous day and sends a notification to Microsoft Teams. Current Setup JQL Query...
Hello! My customer has the following requirement: Changes with a planned downtime of more than 14 days should be labeled. The fields “Planned Downtime Start” and "...End” are date/time picker fiel...
I'm trying to concatenate JSM form values to create an address but ONLY if they have a value in them. The smart values for the form fields are as follows {{issue.forms.1f28bc04-0d32-402a-8b0e-d...
Hi Guys! Hope anyone can help a n00b out :) kinda new to Jira and got a bit stuck. This is the statement am trying to get to work. {{#if(equals(issue.customfield_10193, "On Site"...
Hello, I am working on an automation and I need to show customer portal URL under text "View Request in Customer Portal" I have used this smart value, bit it didn't work out. <a href-"{{...
Hi all, I'm running into an issue pulling data from Assets and using smart value comparisons. Using the "Lookup Objects" action, I'm getting a record out of Assets. Then, I want to look at the valu...
Hi When the principal changes, how would I get the previous value? We need because in automation rules we need update the previous principal issue. Regards
Hi, I need to adjust automation rule for transition of issue to Test status, based on pull request merge. It works now, but I need to limit it only for cases when PR source branch equals to the origi...
Hi, we are implementing scheduled tasks. For this we create asset objects with e.g. a startDate, a frequency with a duration. An automation looks every day if there are tasks to create. ...
Hi all, I'm struggeling calculating the sum of a number of objects in an automation rule. I can't get the formula to work. Maybe i'm doing something wrong, or maybe it just doesn't work at all. T...
Managing task assignments efficiently is crucial for keeping workflows smooth and structured. But what happens when certain tasks shouldn’t be assigned to specific team members or projects? SnapAssig...
I have the following automation rule set up: However, the automation rule fails when run every 12 hours with the audit log message: "The provided smart value couldn't be resolved to an object." ...
Hey all, Did someone ever tried to create an automation that will copy value from one field which is not a custom field to anther field which in not a custom field? In my case I want t...
Hi Community I have a specific requirement where I want to copy 255 characters only in custom text field (single-line) from last comment of the issue. For example, a new comment is added to i...
Managing a team’s workload effectively requires more than just assigning tasks—it demands real-time insights into performance, task statuses, and workload distribution. SnapAssign’s Overview Dashboar...
Efficient task distribution is key to maintaining team productivity and preventing burnout. When tasks pile up unevenly, some team members may be overwhelmed while others remain underutilized. SnapAs...
Hello. Our team currently has an automation rule set to create issues quarterly (that part is working as expected). We are attempting to discover a way (if at all possible) to have the is...
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