Atlassian Automation

Hi,   can you help me to display the sys_id from servicenow to jira after creating the ticket or comment out in the jira? I have tried to used the webResponse.body.value.sys_id or {{webRe...

• automation
• cloud

Hello, We are trying to use Jira + Structure for Jira pugin to achieve the following hierarchy and to automate the linking of the levels in the hierarchy: Initiative      Epic &nbsp...

• automation
• hierarchy

How can I copy a custom field from the testing process (text execution), for example from the Results section, copy the "Tester" field to the created defects with the same custom field in Jira?

• automation

We have two projects one project we have template tickets feature->epic->story  second project when ever an initiative is created and a manually automation is triggered we need to copy al...

• automation

Hi All, I have a usecase where jira automation should trigger on below usecases  1. When a work type of "Incident" is created  2. When a work type is changed from any to Incident.  ...

• automation

Buen día, soy principiante Necesito seleccionar desencadenador para enviar correo cuando se crea incidencia He visto que me indican que pueden ser los de: Notificar a usuarios Alertar al usuario ...

• automation

i like to import json for creating a rule

• automation
• jira
• jsm
• rule
• rules

I created a label and used it for a ticket. Other users won't see my labels they have to recreate it eveytime and to make sure we see it in our filters we have to copy paste everytime.  I see s...

• automation
• cloud
• jira-clo
• jira-cloud-administration

Hi all, not sure if I'm just misunderstanding this but basically I have text like Hi team your Jira Item is: abc-xxxx Where abc-xxxx should be a link to the ticket. But for some reason I can'...

• automation
• cloud

When a user creates a new Service Request ticket, I want an automation rule that automatically generates predefined subtasks under that newly created Service Request. I can't seem to find the...

• automation

Hi guys! We set the issue-level security to Assignee and Contributor(s) because there are sensitive projects where only a selected few should see all issues. For ease of use, I wanted to implement a...

• automation

...he current issue, where the automation is triggered from. If it returns TRUE, the issue key should be listed in a bullet point list. The second issue list should contain all the other issues, where t...

• automation
• condition
• filter
• if
• jira
• +3 more tags...

I have an Onboarding Request Type with a Jira Form. In the form I have a field that based on its value (Yes or No), shows one section or another. In one section is field in the form linked with a cus...

• assets
• automation
• custom-field
• jira-service-management-cloud

I have a scheduled automation which 1. Defines lookupIssues with a JQL 2. Has a "for each smart value" branch for the components by MyComponent = {{lookupIssues.components.name.distinct}} 3. I wou...

• automation
• lookupissues

Hello, I've been searching for a post or guide on how to sum up the hours of child tasks into a parent Story, but I haven't found anything that addresses the issue I'm trying to solve. We have a St...

• automation

I'm currently working on a rule in [your tool, e.g., Jira] that should trigger whenever the story points of any story change. The goal is to recalculate the sum of all story points for the parent epi...

• automation

In at least one case, you can't, and your Audit Log won't be accurate. Read more about this lack of functionality and vote to have this problem fixed here: https://jira.atlassian.com/browse/AUTO-...

• automation

It looks like Atlassian Intelligence is an all-or-nothing option, we turn it on or we don't. Can you confirm that if we turn it on, we will not be opting into any features that are still in Beta test...

• automation
• cloud

Hello, I have a question regarding Jira Automation. Is there a way to create a rule that checks whether my manager and I have left a comment in "Reply to customer" in the Help Center? (Comments ad...

• automation

Hi everyone, I'm pretty new to automation and I'm having some trouble setting up a rule to notify page owners about their inactive pages, but only if the page status isn’t Verified. I’m trying to u...

• automation
• confluence
• confluence-cloud

...ifferent actions depending of the result of the comparison. 3.1. If 2. is true then create an approval and transition work item status 3.2. If 2. is false then send an email and do not transition w...

• automation
• compare
• comparison
• condition

When a sub-task is added to a user story, I would like the 'team' field copied into the subtask as this determines whether it's visible on our boards. Could somebody please explain how to do this in ...

• automation

Hi there, I was wondering if it's possible to create an automation - when a new entry is added to a specific database, a blog post is created based on this entry's content?  I've been trying to...

• automation
• cloud
• confluence

I was hoping to be able to trigger either comments or deleting of work items connected using the object id and a custom field that have the object field stored. As it turns out, you can't use any a...

• automation

Ok, this feels so stupid that I have to ask if I am stupid or if this is really the best solution for this scenario. I have a simple automation that just updates fields in a work item if an asset i...

• automation