Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
I have some fields that I want Agents to fill out when they raise requests on behalf of a customer, but I do not want the customers to see those fields when they visit the portal. Currently,...
Hi everyone, We're currently using Jira Forms within our organization to allow internal users to submit requests/issues. One big challenge we're facing is that after submitting a form, the r...
I am using Forms for Confluence , and I am creating an intake form I want to auto populate a serial number in it for every submission made
Hello, I am editing a completed form within JSM under one of our projects. There is one question that has a YES / NO radio button attached to it. I would like to set this up so within the form, if...
Hello Brand new to Jira Service Management, I've created a form that I would like to have our HR department users start filling out with legal employee information and then send to the manager to co...
Hi there, I'm encountering an issue and would appreciate your help with a Jira Software Cloud I'm an Org Admin and I can create forms without any problems. However, some Project A...
Hi Automation folks I have created the following automation rule, and cannot seem to get it to work. I am thinking it has to do with the formatting of the form date but unsure. I've tried a lot of di...
When creating a form, there's a required field called "Summary." However, when accessing the form via a separate link to start filling it out, the "Summary" field does not appear.
Hey there! Any idea on how to put in the form of an Automation the rule in the title? I am thinking about automations because that's what first I thought about, but if you have any smarter idea, tha...
Hello I have built a confluence form using the macro and few fields are radio buttons , when I am submitting the response the automatic mail doesn't capture these fields. Is there a work around for t...
Good day to all! On our website, we use Refined as our support/helpdesk platform to manage customer inquiries. Recently, we’ve noticed an increasing number of support tickets being s...
Hi all I need to be able to add tables and screenshots into rich text fields in forms in JSM. But I can only add tables into jira rich text fields, and they do not allow to add screenshots from t...
Hi everyone, I would like to have it so that when someone submits a form for maintenance, there is automatically a maintenance event created on statuspage
...o restrict who can view submitted forms in Jira Service Management to help teams continue to collaborate on work items. These could be forms that contain confidential information about someone, or s...
...athering input from partners, vendors, or non-technical staff becomes a manual chore — usually involving email and copy-paste. 🚫 Native Jira Forms While native forms now support public sharing, t...
This article started from a question about whether we could show fields on the Portal just for info. The original poster got the impression that having multiple forms on one request wasn’t really d...
...our ideas" portals, successful teams build structured intake forms with targeted prompts: What problem are you trying to solve? How urgent is this need? How do you currently solve i...
We need unlicensed users in our company to be able to create Jira work items. We have successfully used the 'Issue Collector' feature for this. With the availability of 'Public Forms' I'm w...
Ever struggled with long, static Jira forms filled with irrelevant questions? Your customers likely have too. Long forms can overwhelm users, delay resolution times, and reduce overall satisfaction....
hello All, We have multiple projects, who have linked a form link to confluence page for creating issue in Jira software projects. Recently many of projects are facing issue where users are not abl...
In April 2025, Atlassian delivered a long-requested feature: public forms in Jira Software and Work Management. And while this marks real progress, many users are asking the same question: Is t...
As defined above, I am looking to improve the ease of use for the user when completing our form. There is a section of the form that requests 4 different types of personal info for one purpose. Shor...
Hi Atlassian Community, Public forms are coming to Jira Cloud! This is a highly requested feature and I am excited to share the details of this feature below. Public forms will enable teams to e...
...ust developers. If you're using Smart Forms for Jira, you can let your users choose the Work Item Type right inside your form — and automatically create the right Jira Work Item, with mapped fields a...
Copied to clipboard
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.