JSM News & Discussions
Created Oct 5, 2021, Last active Jun 2, 2025
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How to set up Assets Data Manager Featured
The Assets Data Manager is now in open beta for all users! With the latest capabilities of Jira Service Management Assets, you can ensure that your asset data is complete, correct, and current. Wha...
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Assets has a new home! Featured
Welcome to the new home for Assets! We understand that for many customers, Assets is crucial, not only to your work in Jira Service Management but in other apps such as Jira and Confluence. To refl...
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Welcome to our New to Jira Service Management community group! We’re so glad you’re here. If you’re just getting started with the product, this is a great place to come ask questions, share resources...
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Welcome all to JSM News & Discussions! We are happy to have you here. Let's start with introductions: How long have you been using Jira Service Management? Have a special or unique use case...
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Hi There, I've been a big fan of JSM since I first used it in 2015. I'm based in Denver, Colorado and always excited to meet the community and swap knowledge.
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Dear Team, please share me with every announcement and news forum,
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Hi JSM folks 😊 Wanted to share a recent observation from our work with Jira Service Management teams. We’ve rebuilt a lot of Jira Service Management setups over the years—across IT, security, supp...
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Hey, Atlassian Community! Time to kick off the week with a brand new Bite-sized Learning edition! If you enjoyed the previous edition of Bite-sized Learning: Streamlining Incident Management ...
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Hello Atlassian Community, Last year, we announced several changes that would be implemented for Assets, including new limits on object types and attributes that are designed to ensure the future r...
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Hey, Atlassian Community! 👋🏼 Let's start the week with a fresh Bite-sized Learning edition! This time, @Himanshi Gaba is taking us through the Bite-sized Learning:How to St...
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If you weren’t able to attend Team ‘25 don’t worry, we’ve got you covered! Watch Now! What’s new in Jira Service Management: AI and Ops Insights, where we’ll recap all the exciting an...
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Hi folks! Community strategist here! Sorry if this has already been posted, but I was checking out our Community Led Class Schedule and wanted to share tomorrow's CLC led by @Kate ...
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Hi folks! We've got a minty-fresh series of Bite Sized Learnings on Compass Operations featuring @Aditya Mani Can you ace his quiz and earn a badge? Check out our first two installments h...
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Hi everyone, I’d like to draw some attention to a feature request that could greatly improve how we structure and manage service portals in Jira Service Management Cloud: 👉 JSDCLOUD-1...
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Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workato! The integration connects your enterprise stack with Jira Service Management, unlocking power...
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Hello Community! 👋 We’re excited to announce that we’ve built a new integration with Okta! This integration makes it possible to create a connection between your automation rules and Okta, so now ...
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Customer support and IT service teams run on fast response times, clear priorities, and seamless collaboration—but too often, meetings and misalignment slow everything down. How do you ke...
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Hi Team, I wanted to ask how to use Privileged Access Management (e.g. CyberArk) to dynamically set the credentials used by the Jira Autodiscovery Tool when it is accessing the discovered hosts in t...
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I'm creating a schema to store application definitions for use in JSM tickets. Many of the applications are known by different names. I'd like to standardize the application name in JSM for rep...
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If you’re interested in Jira Service Management and would like to take a break from the buffet breakfasts at Team ’25, we’ve got you covered! Progress is impossible alone ITSM/ESM Masters is a...
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Hi folks! For those of you who have been a member of this group for awhile, thanks for sticking around! For those that are newer, welcome! I'm a community strategist here at Atlassian. It's a prett...
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Workflows Wrapped Wow, our first Workflow Wizardry workshop on everything Jira Service Management (JSM) workflows and automation was an incredibly engaging and dynamic session. When planning the se...
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As stated above we have the ability to create the process from the ground up in JSM. Being the problem manager I am looking to design a clean and simple process. I would like to know if a...
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Hey there JSM Community! Are you ready to revolutionize your service management experience? Discover Atlassian University's latest learning collection: Transition to Jira Service Management Cloud....
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Hi everyone, Got our very first project on production about a week ago. And also got our first "problem" I can't find a way to resolve. Here is the point. User send us ticket with attache...
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G’day JSM Community! In just 2 days, Connect: High Velocity is headed to Chicago for jam-packed IT event and then we're headed across the pond to keep the fun going in London and...
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One customer shared that he can't add comment to the tickets closed. Sharing some background. Hopefully it can give you some clue to share your insight. Thanks everyone! 1) the ticket was cre...
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Hi, I'm wondering if there's a way to see which email an issue came in through. I see you can add multiple emails for issues to be created from, now my question is, is there anyway on the issu...
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Hey team, I'm in a bit of a pickle.. .I've got a JSM Team-managed project with about 10 agents. All the agents have the following: The default "Agent" role in the project A JSM license Acce...
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