📝 [USE CASE] JSM for non-IT teams: How a manufacturing team went from sticky notes to Jira

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When we talk about Jira or Jira Service Management, the conversation usually leans toward IT or software development teams. But the truth is, the value of Atlassian tools goes far beyond that world. The story of VSL, a company dedicated to precision materials and complex infrastructure projects, is a great reminder that every team can benefit from a clearer, more connected way of working.

For years, VSL relied on something simple but fragile: a physical board. Orders were created in SAP, but once they moved into production, everything else was tracked manually with sticky notes and handwriting on the wall. It worked… until it didn’t. Information was easy to miss, updates got delayed, and teams spent too much time asking the same question: “Where is this order right now?”

The picture shows it all...

The shift happened when they decided to translate that board into Jira. Suddenly, what was once a local, physical tool became a digital workspace accessible to everyone involved — from production supervisors to project managers. And it didn’t stop there: with a Forge integration, SAP now pushes orders directly into Jira. No more double entry, no more copying data by hand.

The impact was immediate:

• Real-time visibility of every order’s status.

• Alerts and dashboards to catch delays before they became problems.

• A common language that connected teams who usually lived in different systems.

For a team working with steel, cables, and concrete — the most material things you can imagine — adopting a digital platform like Jira was not just a technical upgrade. It was a cultural shift: a way to bring transparency, coordination, and agility into a world that doesn’t always associate itself with “software tools.”

That’s why I believe stories like this matter. They show that Atlassian isn’t just about IT — it’s about work itself. Whether you’re building bridges, producing precision materials, or coding the next big app, the challenges of visibility and collaboration are universal.

We, at Deiser, have shared the entire story here (sorry, it's in Spanish).

Now, have you also seen similar examples of non-IT teams adopting Jira or JSM?