JSM Summer Expedition: Mapping Advanced Territories

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There's a new JSM Community-led class series happening this Summer!

Join Champion Kate Pawlak, CPO at Appsvio, as she navigates advanced JSM topics in summer session!

This summer, we embark on a special expedition into the most powerful and lesser-known regions of Jira Service Management. Our goal is not just to visit these advanced territories, but to map them, creating clear guides and best practices that everyone can use. We will navigate complex terrains, discover hidden features, and emerge as more confident JSM experts.

Guests include fantastic experts from Atlassian (big applause for them 👏): JSM Product Managers Deeksha Rustagi, Juhi Duseja, Makarand Gomashe, Raafi Mohammed, Prithwish Basu, and Product Marketing Managers Kate Clavet & Silvia Davis.

We will cover topics such as IT Operations Management, Help Center advanced customization, Playbooks, Assets Data Manager, Rovo in JSM, etc through September.

Here’s our schedule for this JSM-packed, community-led, virtual summer series!

Title	Guest	Date
Operations Simplified In Jira Service Management - PART2: Resolve & Restore: AI-Driven Incident Management	Deeksha Rustagi, Senior Product Manager	30-Jul-2025 9PM IST
Operations Simplified In Jira Service Management - PART3: Close the loop with the Prevent phase	Deeksha Rustagi, Senior Product Manager	11-Aug-2025 9PM IST
Get started with Assets Data Manager	Silvia Davis, Senior Technical Product Marketing Manager	24-Sep-2025 9AM
More sessions are coming 🗣️

Past sessions

Title	Date	Recording
Operations Simplified In Jira Service Management - PART1: Detect & Mobilize: Alerts and On-Call Read Deeksha Rustagi, Senior Product Manager	16-Jul-2025 9PM IST	https://youtu.be/or7QDDr5y3A

Be sure to bookmark this page, or join 8,000 of your fellow community members in our Community-Led Class chapter to receive updates as we add more classes!