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- Tag: itsm
Tag: "itsm"
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We’re just 4 days away from Atlassian Connect: High Velocity | Dallas — a full-day event designed for enterprise IT, DevOps, and business teams looking to elevate service delivery with AI-powered sol...
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...im on LinkedIn (by the way, he’s hiring). Dave Rosenlund is an Atlassian Community Champion and the instigator behind the virtual Atlassian Community Events chapter, ITSM/ESM Masters. H...
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We’re thrilled to share that Empyra is a proud sponsor of Atlassian Connect: High Velocity | Dallas, happening on November 4, 2025, at The Beeman Hotel, Dallas, TX! This full-day event brings togeth...
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We’re thrilled to share that Empyra is a proud sponsor of Atlassian Connect: High Velocity | Dallas, happening on November 4, 2025, at The Beeman Hotel, Dallas, TX! This full-day event brings togeth...
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Hace un par de semanas, durante el Teams25 de Atlassian en Barcelona, se anunció un nuevo producto dentro de la Service Collection: Customer Service Management. Nada más conocerlo, nos pusimos man...
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STAGIL Presents: Meet Boris, the most ambitious pup you’ll ever see. When his favorite stick shows signs of wear, Boris knows it’s time to take matters into his own paws. But managing sticks, toys,...
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🎉 Welcome to Apptoberfest 2025! We’re thrilled to introduce you to Tick, the ultimate checklist solution for Jira, designed to transform how teams collaborate and get things done. Let’s dive into ...
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...ote for us in the ITSM Apps voting hub! Learn more about Apwide Booking: Marketplace Listing Booking Beaver Challenge use cases App Review by Alex Ortiz Book y...
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A quick intro: you’re probably measuring the wrong clock Most “why is MTTR up?” puzzles aren’t talent problems; they’re measurement problems. If you time tickets across weekends, mix “Doing” with “...
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🔹 En este caso, una novedad muy interesante: ya es posible utilizar Rovo desde el portal de Jira Service Management (JSM). Esta nueva funcionalidad permite añadir un agente de Rovo en cada proyec...
- Conectando en Español
- Article
- atlassian
- itsm
- jsm
- rovo
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...he Help Center, portal, and agent queues, ensuring seamless experiences even at scale. Advanced orchestration for Atlassian Automation: Orchestrate end-to-end workflows across ITSM, ITOM, and E...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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Hi Atlassian Community, if you’re using Jira Assets, you’ve likely hit some roadblocks with AQL queries and reporting. We’ve seen posts here about struggles like searching across all object types...
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Imagina que un mensaje de voz en WhatsApp abre automáticamente una petición en tu proyecto de Jira Service Management, rellenando todos los campos necesarios. O que al enviar una imagen por Telegr...
- Conectando en Español
- Article
- ai
- automation
- ia
- itsm
- jsm
- +1 more tag...
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...wnership, crisp triage, good automation, and low reliance on heroics. And if your organization is serious about service reliability, you can’t improve what you aren’t measuring. Denis Boisvert, an ITSM...
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...ervice management to regional audiences — a more accessible entry point than the flagship Team events. Service-centric deep dives: The focus is on Jira Service Management, AI in ITSM, asset m...
- Official Atlassian Events
- Article
- events
- itsm
- tour
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Hi Atlassian Community, In our previous post we announced our new Rule Management APIs available for testing. Today we’re excited to announce that the Automation Rule Management API has g...
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In our previous post, we discussed how Atlassian is continuing to develop advanced capabilities in Atlassian Automation that can unlock powerful new ways to orchestrate your workflows. Now, we’re exc...
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...ssets ( here i used the ITSM-Template) Phones object type — add a Number attribute “Price” to store the unit price of each phone. JSM A Request Type to get the customers wish for a new m...
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Imagine discovering that over 63% of your support tickets require more than two handovers before resolution, or that 89% of cases are closed with a secondary end state. Many teams believe their Jira ...
- App Central
- Article
- analytics
- data
- esm
- itsm
- jira
- +4 more tags...
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...nstances), it keeps performance high by optimizing queries. In the context of IT Service Management (ITSM), this feature enhances data quality by ensuring accurate and consistent asset information, w...
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Hey everyone, I'm looking to get the ITSM with Jira Service Management Foundations (associate) cert. I believe I'm getting the hang of the Atlassian Learning catalogue. When navigating to t...
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Hi everyone! 👋 We’re excited to announce an Early Access Program (EAP) launching soon for a major new capability in Jira Service Management: deep integrations with leading observability platforms ...
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The analogy between ITSM without Asset Management and driving a car without a speedometer is the most accurate that appear in my mind. Both situations describe a state where important control i...
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