Community resources
Community resources
Community resources
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- Tag: itsm
Tag: "itsm"
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The app: https://marketplace.atlassian.com/apps/1222148?tab=overview&hosting=clou
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...orkflow challenges. Show you our powerful Jira apps that can secure your data, improve your project management, and more. Give you an in-person preview of our exciting upcoming range of ITSM apps to s...
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AI is reshaping IT Service Management—are you ready to see how? From chatbots to AI-powered call handling, discover how Atlassian Intelligence & Rovo are revolutionizing ITSM. But we’re not s...
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A well-structured IT Service Management (ITSM) process is essential for any organization aiming to streamline operations, enhance service delivery, and improve user satisfaction. Without a proper ITSM...
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...nd display them prominently as big-number tiles or gauges. Sharing SLA reports have also never been easier-You can generate a public link to a dashboard or even publish it to your JSM customer portal f...
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We’re excited to share that you can now create automation-driven Playbooks for agents and responders in Jira Service Management, accessible directly from the issue view. Available for Jira...
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If you’re interested in Jira Service Management and would like to take a break from the buffet breakfasts at Team ’25, we’ve got you covered! Progress is impossible alone ITSM/ESM Masters is a...
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...an check out the recording of the session on the ITSM/ESM Masters YouTube channel at the links below: 🔀 Jira Service Management Workflow Wizardry (Feb 2025) 🤖 ITSM/ESM Masters YouTube C...
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Hi everyone! My name is Tiffany, and I’m a public school teacher looking to transition into a new career. Over the past several months, I’ve been exploring the Atlassian ecosystem, studying for t...
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As 2024 came to a close, our team has been reflecting on the many Jira Service Management projects we worked on this year. As an Atlassian Gold Marketplace Vendor and Gold Solution Partner, we bring ...
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G’day London Community! In just 1 week, Connect: High Velocity is headed to London for jam-packed (sold out) IT event. We’re bringing together industry leaders, your peers, ...
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...fficiently. Whether you’re a support team manager, an ITSM professional, or a product owner, these tools will help you proactively respond to customer needs and improve service quality.
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Hi! I have recently completed the following certifications related to JSM: Jira Fundamentals Badge Jira Service Management Fundamentals Badge Get started quickly with Jira Service Management ...
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On January 16th, 2025, the Atlassian Community Events (ACE) chapter known as ITSM/ESM Masters — an online/virtual ACE affiliated with a topic, not a city — brought together a panel of experts t...
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Displaying SLA metrics and related issues directly on the Jira Service Management portal not only keeps customers informed but also helps your team maintain accountability and alignment. I...
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Hello! I've got a question regarding Jira Asset Management, without our ITSM. We use the asset management for several things, including recording employees, departments, etc. I have an automation t...
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I am fairly new to Jira, Confluence, Jira Svc Mgmt, etc. and have been tasked with setting up projects that are Agile/Waterfall combos in nature in 1 place that connects everything. I want to load in...
- Jira
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Hey Atlassian Community, I wanted to share something that might help teams looking to streamline workflows between ServiceNow and Jira. Have you ever wished for a seamless connection between these t...
- App Central
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- connector
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- itsm
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Hello Everyone , I'm panning to take ITSM with Jira Service management foundation certification. Already I have tried but I couldn't not able to clear the examination. The learning path for t...
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...oints, ROI, and more JSM Field Overhaul: Seven new fields to make ITSM smoother than ever, including Due Date Countdown, Progress Bars, and WSJF Dark Mode: Work hard, stay sleek Plus, we w...
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Hello everyone, In my JSM, the SAML Single Sign-On Plugin Configuration Page is encountering a 500 error. Upon checking the logs, it indicates that the system keeps attempting to delete a non-existe...
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Something Mark Cruth said in a webinar a few months ago really stood out to me: if your team doesn't have a strong process in place, it doesn't matter how good your tools are. Productivity is still g...
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Struggling with slow, inconsistent ITSM responses? ITSM runbooks can help. Whether you're starting fresh or organising an existing collection of hard-to-use runbooks, here's how to improve them w...
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Hi all, I would like to start implementing Opsgenie in my organisation, however, with the current migration of Opsgenie to JIRA ITSM, it's not 100% clear where to start. The target state would be u...
- Opsgenie
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- status-page
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To keep the Partner Spotlight series alive and well, Atlassian has invited Partners to create their own articles following Atlassian’s suggested format. Here is the latest installment – an intervi...
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