Community resources
Community resources
Community resources
- Community
- Tag: jira-service-desk-cloud
Tag: "jira-service-desk-cloud"
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I'd like to know who's brilliant idea was to move the transition button from the right panel under the title?! The right panel serves for ticket related actions. Why would you remove it from there...
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When are the customer request creation or comment creation endpoints in the Service Desk API going to support ADF for the description field?
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Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
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Is there a plan to increase the limits on Assets? Currently we have 2 limits that blocks us. 1. Max 3M objects 2. Max of 50 objects can be selected on a asset custom fields on a ticket&nbs...
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hey guys, I m trying to create an automation rule using the Team field which looks as following. Trigger: creation of a new issue When: issue type is one of the following: Story, Epic, Task Then:...
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I’m experiencing a login issue with Atlassian. When I try to access the login page, I see this error: “You should enable JavaScript to work with this page. We tried to load scripts but something we...
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Hello, is it possible to disable the visibility of Work Log content for a group of users in a specific project? Precise I don't want to disable it, just prevent some users from viewing the content....
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This is my rule. The objective is to check all work items and if the due date is 2 days from now and priority is not the highest, then change the priority to highest. But I have a problem...
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Jira cloud post function getLoggedUser returns Script Runner instead of user performing the transiti
I have a post function where I create an attachment and attach it to the issue. The attachment contains information from assets. In order to obtain the assets information I am using the assets AP...
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My company is looking into moving their job application process to Trello. Currently, they use a system where the first step is manual, but then after that, it is automated to send emails every 7 day...
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Hi, I've been trying to create an automation that would allow me to transition a task status from Blocked to Open when I removed the links blocking said task - but so far all my attempt fail...
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We’re excited to announce the rollout the first of a powerful set of new advanced automation features for Atlassian Cloud Premium and Enterprise customers. These enhancements are designed to help you...
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Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
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We’re excited to announce the rollout the first of a powerful set of new advanced automation features for Atlassian Cloud Premium and Enterprise customers. These enhancements are designed to help you...
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Does anyone else find it odd that Jira limits what you can and can't do with form fields? For example, the default Summary field is apparently something that can never be customized. Every time...
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how can i get the schema or the default fields of the user or customer ? suggest some api (not data)
hey i want to know the schema of the user and there default fields i want some document which mention them properly or the api which return the default field of the user , i already explore th...
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This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). Update: 24th July, 2025 We will be releasing an additional...
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Ever since the visual update, sub-tasks got a little love when it came to showing specific columns and widths on the parent task, but now there are scrollbars all. the. time. Despite adjusting column...
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I have the following email set up to send with automation. And the email being sent via automation works. But it comes across without any of the smart values as evidenced below. W...
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Hi everyone, I'm hoping someone can help me with a strange issue I'm facing in a JSM automation rule. My Goal: I'm trying to get the value of a custom Assets attribute named ID and copy it to ano...
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Hi Community! We’re excited to introduce third party knowledge sources to Jira Service Management! Now, you can extend your native knowledge base across additional content sources such as SharePoin...
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Hello Assets Community 👋, Following our previous announcement, we’re excited to announce the release of an update to the behavior of the Assets custom field on the portal - a change aimed at ...
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If the field value is none on issue view screen the field itself vanishing or disappearing in ticket
If the field value is none on issue view screen the field itself vanishing or disappearing in ticket. We have a field on issue view screen and we made it as read only using script. And for this we w...
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Update July 8, 2025 We’re thrilled to add another integration to the list! New actions: Google C loud Platform Using the new Google Cloud (GCP) connector, you can quic...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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