Community resources
Community resources
Community resources
- Community
- Tag: jira-service-desk-cloud
Tag: "jira-service-desk-cloud"
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Hello Community, We have a challenge of product design changes occurring after the handoff from Design Team to Dev Team. Since my responsibility lies with Design, what status...
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Hi, I would like to create an automation that sends 1 large email on the 25th of each month that includes: All items from a specific board Who are in any of the 8 issue types I created Within the...
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I want to create an automation to send a Slack message out for all issues in Jira that follow this criterion: 1. Are in a specific board 2. Are a specific issue type 2. Have the tiered custom fiel...
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We are setting up our long term process that will allow defects to come into Jira from an email we have for support of the product. We want that to be created so that it can be diagnosed and then sen...
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When creating an issue via the Portal view the Text Field (multi-line) fields do not save to the issue, however when the issue is created in Jira it works fine. Every other field...
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Hi, I'm attempting to assign a variable, varHours using a condition that converts the original estimate value (seconds) to hours - {{issue.timetracking.originalEstimateSeconds.d...
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Hi, We have a ticket queue setup in Jira, and we have a few fields that are mandatory to fill out prior to closing. Ideally, I would like to be able to mass select tickets, and assign details ...
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Hello I have a colleague who created an instance to test JIRA. Then we installed ATLASSIAN GUARD for SSO. It worked well and we recovered the information and users concerned. But we found that there...
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Hi everyone, I'm encountering the following error in Jira Cloud (company-managed project): "Transition failed: Action 9 is invalid" I’m not sure why this is happening. The last thing I was ...
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Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workato! The integration connects your enterprise stack with Jira Service Management, unlocking power...
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Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workato! The integration connects your enterprise stack with Jira Service Management, unlocking power...
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Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workato! The integration connects your enterprise stack with Jira Service Management, unlocking power...
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Hello. We have a client using JSM for their level 1 & 2 support center. They would like to escalate tickets to us for Level 3 support (problems that require a coding fix). Ideally they would use ...
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I know we can search by Sprint ID Date range Status (was in, was not, etc) I don't understand why I can't search for all issues that were in a sprint based on the start date (expressed as a dat...
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Hi Community 👋 We’re excited to introduce new enhancements to Knowledge Base in Jira Service Management! Below we’ve rounded up several generally available (GA) features to supercharge yo...
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We all know that we need to run some kid of on-premises job to load data into Data Manager in the cloud - which many of us find to be quite disappointing for cloud-based sources. This question is re...
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Morning everyone, I've an issue with my URL. I really need to solve that quickly. Our users cannot create a new ticket and for the IT Support Service it's impossible to read a new ticket. D...
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Hello Community! 👋 We’re excited to announce that we’ve built a new integration with Okta! This integration makes it possible to create a connection between your automation rules and Okta, so now ...
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Hello community, I was wondering if it's possible to migrate JSM projects from one cloud instance to another. I'd appreciate any help. Thanks!
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Hi, We have issue linking turned on in the project and I have Admin permissions, field is linked to the correct screens , but still Link Issue button is not visible , no option is shown when click...
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...ase. Implementation Tip: Ensure Confluence permissions are configured correctly so customers can access public knowledge base articles without requiring a login. 3. JSM + Bitbucket: S...
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We’re excited to share that you can now create automation-driven Playbooks for agents and responders in Jira Service Management, accessible directly from the issue view. Available for Jira...
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📣 Update: Thanks for everyone that expressed interest in this program, we are no longer accepting signups, we will contact the sites that have signed up through the tickets, expect this to take a...
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Hello Community! 👋 We’re excited to announce that we’ve built a new integration with Okta! This integration makes it possible to create a connection between your automation rules and Okta, so now ...
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Hello Community! 👋 We’re excited to announce that we’ve built a new integration with Okta! This integration makes it possible to create a connection between your automation rules and Okta, so now ...
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