Automation for checking.

How can I create an automation to check if the user is first time to send an request, then edit custom issue field?

1 answer

0 votes

Welcome to the community.

Can you explain your question a bit more.

Do you want to see if a raised request is the users 1st request ever and then update a certain custom field?

If so, create an automation based on:

Trigger: Work item Created
Action: Lookup Work items.
- JQL: project = <jsm=project-key> and reporter != {{issue.reporter}}
Action: Edit Work item, edit custom field

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by using

JQL: project = <jsm=project-key> and reporter != {{issue.reporter}}

I can determine if the reporter request is the 1st request ever reporter made?

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You can see if the reporter has made more then one issue.

In the jql replace <jsm=project-key> with the project key of your project the automation rule runs to.

I forgot the condition to be set before editing

Condition (smart values)

1st value: {{{lookupIssues.size}}

condition: less than

2nd value: 2

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