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Community resources
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- Tag: opsgenie
Tag: "opsgenie"
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Hello - I'm trying to close an alert using the API call curl -X POST https://api.opsgenie.com/v2/alerts/<alias_here>/close?identifierType=alia My alert looks like My API cal...
- Opsgenie
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi, in the Freshdesk Opsgenie integration documentation (https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-freshdesk/), there is an example that triggers an action "if a note is a...
- Opsgenie
- Question
- cloud
- freshdesk
- integration
- opsgenie
- opsgenie-cloud
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Hi team, We are planning to request a special grace period for Opsgenie as part of our migration to Jira Service Management (JSM), and we do not intend to purchase (renew) Opsgenie subscription. I...
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I'm trying to set up an auto-close rule in JSM Alerts and want to exclude alerts that contain a specific text string. I tried using the string in quotes and also without quotes, but neither approach ...
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I was using Ops Genie in mobile to view the alerts. From yesterday onwards I am getting the below error and am not sure what's the reason behind it. Your device needs a hardware-backed keystor...
- Opsgenie
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi, I am creating simple integration that would allow us to open and close alerts in JSMOPS. Creation works as expected, no issues here. Problem is with closing an alert, but according to https...
- Opsgenie
- Question
- api
- cloud
- opsgenie
- opsgenie-cloud
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We are currently developing a centralized employee help center using Jira Service Management to provide our staff with a single point of access for all their work-related needs. Our goal is to enable...
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We have recently downgraded our OpsGenie account and I need to be able to select the 5 users that are available under the Free plan. Does anyone know how I can suspend a user to be able to u...
- Opsgenie
- Question
- cloud
- opsgenie
- opsgenie%2ccloud
- opsgenie-cloud
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I have been on call for the previous week and not even once did OpsGenie accept options selected via numbers when the voice prompts that I select numbers to Accept alert(3), end call (0) etc.&n...
- Opsgenie
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello We have create a group hunt on MIcrosoft teams with a french phone number When our client try to call a help desk number; it should be redirected via Opsgenie to our phone number It rings b...
- Opsgenie
- Question
- cloud
- opsgenie
- opsgenie%2ccloud
- opsgenie-cloud
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In Opsgenie, opsgenie_integration_action we were having this feature, which we were using to create our integration actions. In JSM, for email_integration I can not see any s...
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Hi Team, We're trying to integrate our Prometheus Alertmanager with Opsgenie in Jira. Can you please help how to get the additional fields like Description, environment and Summary be visible i...
- Opsgenie
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi Team, I am using alertmanager to create alerts and want to integrate it with opsgenie. I understand the basics of it and able to get the alerts via opsgenie. But I want to send alerts created by p...
- Opsgenie
- Question
- cloud
- opsgenie
- opsgenie%2ccloud
- opsgenie-cloud
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Set up the integration we receive the Description and Priority, and Extra Properties Team and it shows the team name. When the alert comes in I receive this error "Skipping Create Alert notificatio...
- Opsgenie
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We are users of JSM premium which bundles the product formerly known as Opsgenie into the mix. Things are working pretty well with one exception that we cannot figure out. The problem we have is a...
- Opsgenie
- Question
- cloud
- jsm
- opsgenie
- opsgenie-cloud
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...est-2:000922654503:OpsgenieSHFindingTopic", "workflowStatus": "NEW", "severityProduct": "null", "description": "This control checks to see if Amazon EC2 instance uses multiple ENI/EFA. This control w...
- Opsgenie
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hey , I am trying to integrate my Monitor list alerts in GroundCover to trigger the alert to my Opsgenie whenever any of my alerts in monitor list goes in firing State the GroundCover should t...
- Opsgenie
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We are experiencing significant delays in the alerts. There is a considerable time gap between when we press "ack" or "snooze" and when the alert responds. Previously, this issue did not exist.
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As per this documentation Override an on-call schedule | Jira Service Management Cloud | Atlassian Support that should work for non-admin members according to the documentation but I'm not able to ...
- Opsgenie
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I try to build on call rotation and cant assign any user that isn't an Agent Didn't see it on the documentation, is it a billable feature?
- Opsgenie
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We currently have a number of Opsgenie Integrations that use the api opsgenie com url. Looking at this comment it seems to suggest it may stay? https://community.atlassian.com/forums/Jira-S...
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Hi, When we get P1 alerts on Opsgenie, we expect to see slack alerts to a channel, like we get on P2/P3. When P1 being triggered, we have a route policy to route the alert to our escalation and t...
- Opsgenie
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Want to use an API integration and instead of having 30 individual APIs we want to use the gloabal integration option. When this is selected, how do you then identify the team to route the aler...
- Opsgenie
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Not receiving push notifications Contact methods Device Name says "caiman", Mobile App lists "panther - Android 15 - v3.9.1" and "caiman - Android 15 - v3.9.2". Notification Rules only lists "p...
- Opsgenie
- Question
- android
- cloud
- notification
- opsgenie
- opsgenie-cloud
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When I try to create a user in Opsgenie, it automatically changes the full name to first name, opsgenie is integrated with Azure AD, Please suggest how to fix this issue.
- Opsgenie
- Question
- cloud
- opsgenie
- opsgenie-cloud
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