OpsGenie Alert Copying HTML entities

[Michael Strickler]

Within OpsGenie today we had an alert pop. I used the quick copy feature to get the entire alert title to paste in our internal communication system, but when pasting it revealed the html code for quotation mark (") instead of an the actual character (").

I am fairly sure I am not an administrator in our space, so I can not submit this directly, but can this be escalated and corrected?

[Nayan Pandey]

Hello Michael, 

Thank you for reaching out to Opsgenie community. I am Nayan, happy to help. 

If you could please share a video or screenshot while the issue was happening, I can investigate on this further on my side. 

Additionally, for specific use case, you can reach out to the admins/owners of the Opsgenie instance and they can create a support ticket with us to investigate the issue for your use case. 

Please do let us know, we are here to help. 

Regards,
Nayan

[Valerie Knapp]

Hi @Michael Strickler , welcome to the Atlassian Community and thanks for your post.

Do you happen to have a screen or anything you captured to be able to show where you were working when this happened?

I will flag this post to Atlassian for them to respond to you here.

Best wishes