Hello - I'm trying to close an alert using the API call curl -X POST https://api.opsgenie.com/v2/alerts/<alias_here>/close?identifierType=alia My alert looks like  My API cal...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi, in the Freshdesk Opsgenie integration documentation (https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-freshdesk/), there is an example that triggers an action "if a note is add...

• Question
• cloud
• freshdesk
• integration
• opsgenie
• opsgenie-cloud

Hi team, We are planning to request a special grace period for Opsgenie as part of our migration to Jira Service Management (JSM), and we do not intend to purchase (renew) Opsgenie subscription. In...

• Question
• opsgenie

Hi Folks! Nice to meet you, I'm on the Atlassian Community Team. Quick crosspost from the Opsgenie Migration Group. The Community team, Product Managers, and Support engineers are collaborating t...

• Question
• cloud

I was using Ops Genie in mobile to view the alerts. From yesterday onwards I am getting the below error and am not sure what's the reason behind it.  Your device needs a hardware-backed keystor...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi, I am creating simple integration that would allow us to open and close alerts in JSMOPS. Creation works as expected, no issues here. Problem is with closing an alert, but according to https...

• Question
• api
• cloud
• opsgenie
• opsgenie-cloud

We have recently downgraded our OpsGenie account and I need to be able to select the 5 users that are available under the Free plan. Does anyone know how I can suspend a user to be able to unsuspend ...

• Question
• cloud
• opsgenie
• opsgenie%2ccloud
• opsgenie-cloud

I have been on call for the previous week and not even once did OpsGenie accept options selected via numbers when the voice prompts that I select numbers to Accept alert(3), end call (0) etc.  ...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hello We have create a group hunt on MIcrosoft teams with a french phone number When our client try to call a help desk number; it should be redirected via Opsgenie to our phone number It rings bu...

• Question
• cloud
• opsgenie
• opsgenie%2ccloud
• opsgenie-cloud

...n the alert? receivers: - name: default email_configs: - to: '{{ .GroupLabels.support_contacts }}' send_resolved: true - name: opsgenie_receiver o...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi Team, I am using alertmanager to create alerts and want to integrate it with opsgenie. I understand the basics of it and able to get the alerts via opsgenie. But I want to send alerts created by p...

• Question
• cloud
• opsgenie
• opsgenie%2ccloud
• opsgenie-cloud

Set up the integration we receive the Description and Priority, and Extra Properties Team and it shows the team name. When the alert comes in I receive this error "Skipping Create Alert notificatio...

• Question
• cloud
• opsgenie
• opsgenie-cloud

We are users of JSM premium which bundles the product formerly known as Opsgenie into the mix. Things are working pretty well with one exception that we cannot figure out. The problem we have is aro...

• Question
• cloud
• jsm
• opsgenie
• opsgenie-cloud

...roduct/aws/securityhub", "delayIfDoesNotExists": "true", "id": "arn:aws:securityhub:eu-west-2:425876167853:security-control/EC2.17/finding/8a2b3500-bff7-4f25-a141-29404e72c737", "relatedFindings": "n...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hey , I am trying to integrate my Monitor list alerts in GroundCover to trigger the alert to my Opsgenie whenever any of my alerts in monitor list goes in firing State the GroundCover should tr...

• Question
• cloud
• opsgenie
• opsgenie-cloud

We are experiencing significant delays in the alerts. There is a considerable time gap between when we press "ack" or "snooze" and when the alert responds. Previously, this issue did not exist.

• Question
• opsgenie
• opsgenie-unknown-hosting-type
• unknown-hosting-type

As per this documentation Override an on-call schedule | Jira Service Management Cloud | Atlassian Support that should work for non-admin members according to the documentation but I'm not able to ...

• Question
• cloud
• opsgenie
• opsgenie-cloud

I try to build on call rotation and cant assign any user that isn't an Agent Didn't see it on the documentation, is it a billable feature? 

• Question
• cloud
• opsgenie
• opsgenie-cloud

We currently have a number of Opsgenie Integrations that use the api opsgenie com url. Looking at this comment it seems to suggest it may stay? https://community.atlassian.com/forums/Jira-Serv...

• Question
• opsgenie

Hi, When we get P1 alerts on Opsgenie, we expect to see slack alerts to a channel, like we get on P2/P3. When P1 being triggered, we have a route policy to route the alert to our escalation and the...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Want to use an API integration and instead of having 30 individual APIs we want to use the gloabal integration option.  When this is selected, how do you then identify the team to route the aler...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Not receiving push notifications Contact methods Device Name says "caiman", Mobile App lists "panther - Android 15 - v3.9.1" and "caiman - Android 15 - v3.9.2". Notification Rules only lists "p...

• Question
• android
• cloud
• notification
• opsgenie
• opsgenie-cloud

When I try to create a user in Opsgenie, it automatically changes the full name to first name, opsgenie is integrated with Azure AD, Please suggest how to fix this issue.

• Question
• cloud
• opsgenie
• opsgenie-cloud

I want to delete an existing alert of an application as it is discontinued from the organization. Can someone please help?

• Question
• cloud
• opsgenie
• opsgenie-cloud

With reference to the recent announcement, I am saddened to see Ops-Genie being phased out.    I would like to check whether the org account has any associated Ops-Genie licenses. Additio...

• Question
• opsgenie
• opsgenie-unknown-hosting-type
• unknown-hosting-type