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Is there a way to disable voice call aggregation?

Abhi Tanwar October 10, 2024

aggregation.PNG

In our case, in the same team, we have multiple escalation rules and each escalation rule routes the alerts to different on-call schedules. We saw a case where alert routed to escalation rule A was aggregated in the voice call made to support person responsible for escalation rule B. We want to avoid this cross aggregation of alerts from different escalation rules. Is there a way to disable this call aggregation? Or to add a rule to not allow aggregation of alerts from different escalation policies?

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