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Opsgenie Alert created from Jira Integration erroring on showing Jira Issues

Ariella Yosafat
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August 20, 2025

We have a Jira Integration set up that will create alerts in Opsgenie based on specific conditions on a work item. These alerts should display the associated Jira work item on the alert. However, when expanding the section, no Jira work items shows.

Screenshot 2025-08-20 at 3.15.55 PM.png

It looks like the page is making a bad request to Atlassian, and we are getting the following error toast. As far as I can tell, I am unable to update the API that this integration is using, as it is all configured in Opsgenie.

Screenshot 2025-08-20 at 3.17.43 PM.pngScreenshot 2025-08-20 at 3.17.05 PM.png

I have tried to delete and recreate the integration, but I am still seeing the error on newly created integrations. 

Is there anything I can do to resume showing the link to the Jira work item on the Opsgenie alert?

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