Community resources
Community resources
Community resources
- Community
- Tag: jira-service-desk-cloud
Tag: "jira-service-desk-cloud"
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I'd like to know who's brilliant idea was to move the transition button from the right panel under the title?! The right panel serves for ticket related actions. Why would you remove it from there...
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When are the customer request creation or comment creation endpoints in the Service Desk API going to support ADF for the description field?
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Is there a plan to increase the limits on Assets? Currently we have 2 limits that blocks us. 1. Max 3M objects 2. Max of 50 objects can be selected on a asset custom fields on a ticket&nbs...
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hey guys, I m trying to create an automation rule using the Team field which looks as following. Trigger: creation of a new issue When: issue type is one of the following: Story, Epic, Task Then:...
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I’m experiencing a login issue with Atlassian. When I try to access the login page, I see this error: “You should enable JavaScript to work with this page. We tried to load scripts but something we...
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Hello, is it possible to disable the visibility of Work Log content for a group of users in a specific project? Precise I don't want to disable it, just prevent some users from viewing the content....
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This is my rule. The objective is to check all work items and if the due date is 2 days from now and priority is not the highest, then change the priority to highest. But I have a problem...
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Jira cloud post function getLoggedUser returns Script Runner instead of user performing the transiti
I have a post function where I create an attachment and attach it to the issue. The attachment contains information from assets. In order to obtain the assets information I am using the assets AP...
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My company is looking into moving their job application process to Trello. Currently, they use a system where the first step is manual, but then after that, it is automated to send emails every 7 day...
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Hi, I've been trying to create an automation that would allow me to transition a task status from Blocked to Open when I removed the links blocking said task - but so far all my attempt fail...
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Does anyone else find it odd that Jira limits what you can and can't do with form fields? For example, the default Summary field is apparently something that can never be customized. Every time...
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how can i get the schema or the default fields of the user or customer ? suggest some api (not data)
hey i want to know the schema of the user and there default fields i want some document which mention them properly or the api which return the default field of the user , i already explore th...
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Ever since the visual update, sub-tasks got a little love when it came to showing specific columns and widths on the parent task, but now there are scrollbars all. the. time. Despite adjusting column...
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I have the following email set up to send with automation. And the email being sent via automation works. But it comes across without any of the smart values as evidenced below. W...
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Hi everyone, I'm hoping someone can help me with a strange issue I'm facing in a JSM automation rule. My Goal: I'm trying to get the value of a custom Assets attribute named ID and copy it to ano...
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If the field value is none on issue view screen the field itself vanishing or disappearing in ticket
If the field value is none on issue view screen the field itself vanishing or disappearing in ticket. We have a field on issue view screen and we made it as read only using script. And for this we w...
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I am working on a solution to create bulk issues based on values submitted in a form. Currently stuck on the automation that checks to see if a checkbox has been checked on a form. Based on the chec...
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Somewhat recently we've noticed that we are no longer getting text content in our email notifications (from Jira or Confluence). E.g. when someone comments on a ticket we used to get the actual comme...
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I filtered two projects in the board filter and assigned the permission to manage sprints for these two projects to only one person. However, members with ordinary permissions can still create spri...
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I am trying to add a user to the stakeholders field, but I am unable to do so. I am using JSM Premium. I have given product access to JSM's User (agent) and Jira Administration. I have set the pro...
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How to remove "None" in rich filter flexi charts , I do not see the option enabled to not display None. Any help here is much appreciated
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Hi, I need to retrieve a deleted field and its historical data that was present across stories/tasks/etc.
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It has been a while since we've onboarded a new account. The instructions we have are no longer relevant and I'm having a difficult time finding our new project's billing ID. Where is that located?
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Can we have multiple emails ids for receiving multiple issues? Once issue is received, can we automate things so that it gets assigned to the respective assignee?
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