Community resources
Community resources
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- Tag: jira-service-desk-cloud
Tag: "jira-service-desk-cloud"
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Hey, I am trying to fetch a value inside a JSON structure and I cannot get it right. Maybe this community can give me a hint how to write my smart value variables for this use case Background...
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Hi In jira cloud account, I have added app Zephyr and added some test cases, I want to access those testcases from Java program. I have created Jira API token as well as Zephyr API access toke...
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Hi In jira cloud account, I have added app Zephyr and added some test cases, I want to access those testcases from Java program. I have created Jira API token as well as Zephyr API access toke...
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Unable to access the JIRA PORTAL - Ticketing Boards, getting errors, is this a global issue
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Dear Team, We have faced issue while opening jira 503 error encountered please help us to resolve. Thanks & Regards
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We would like to import GCP assets to JSM Assets (Premium edition). How can we do that?
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How can I create an automation to check if the user is first time to send an request, then edit custom issue field?
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Hello Jira Community In my Jira project the Organizations and Approver Groups section is not intended for Agents and i want to hide or restrict the agent access to particulat section as...
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We’ve been thinking about a gap in how we celebrate and recognize developer achievements. Jira Service Management is fantastic for tracking issues, approvals, and workflows — but once a project miles...
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Hello, We already worked with the Ticket-System a few years ago and would like to work with it now again. But we would like to use the old GUI (if possible) is there oppertunity to use the old GUI?&...
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I changed jobs. I would like to change the subdomain name that I used with my personal email sign up to track my projects. How do I do so? I would like ot remove the "dredgingsolutions" portion &n...
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I started at a new company that wiped their last IT team, and have no credentials to anything, including the Jira ticketing system that was in place. It is in Jira Service Management, and I ...
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Is it possible to copy form condition sections from one area or form to another? We have one conditional with over 100 options selected and it would be so much easier if I can copy the entire section...
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Hi everybody When using JSM Cloud, I encounter the following error when trying to access a board/project: “A problem occurred while loading the page. Refresh and try again.” I have already tried...
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Is there a setting that makes "Reply to Customer" the default, instead of "add internal comment"?
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our company uses Jira to control accesses to information systems, when someone needs access we put in a ticket and it gets assigned to one of out IT guys. one of the requirements on this form is to c...
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So, after thinking this would not be possible, I bumped into this support article: https://support.atlassian.com/jira-service-management-cloud/docs/add-knowledge-from-microsoft-sharepoint-to-your-pr...
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1. If I have to change the name of one of the options in a custom field, will I have to update the form conditions and will it impact historical entries? We have a custom field of Department. A dept ...
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I've asked before and was given answers for other things but not what I am specifically asking for. We have about 20 different Priority Groups and I cannot figure out how to sort them. They are not a...
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Hello I really like the idea of the Services feature but find it severely limited with seemingly arbitrary restrictions. But surely there must be some sense to it and use of it, so I'm wondering ...
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I'd like to know who's brilliant idea was to move the transition button from the right panel under the title?! The right panel serves for ticket related actions. Why would you remove it from there...
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When are the customer request creation or comment creation endpoints in the Service Desk API going to support ADF for the description field?
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Is there a plan to increase the limits on Assets? Currently we have 2 limits that blocks us. 1. Max 3M objects 2. Max of 50 objects can be selected on a asset custom fields on a ticket&nbs...
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hey guys, I m trying to create an automation rule using the Team field which looks as following. Trigger: creation of a new issue When: issue type is one of the following: Story, Epic, Task Then:...
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I’m experiencing a login issue with Atlassian. When I try to access the login page, I see this error: “You should enable JavaScript to work with this page. We tried to load scripts but something we...
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