Community resources
Community resources
Community resources
- Community
- Tag: knowledge-base
Tag: "knowledge-base"
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Hello Community, I've just checked my long-standing knowledge base that we have for our JSM support portal and have noticed that I can no longer see the thumbs up / thumbs down voting options at th...
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Hey everyone! 👋 We just dropped a new guide that tackles something I know many of you are dealing with: teams drowning in docs, Slack messages, and training materials that nobody uses. "Inf...
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Hi everyone, We're looking to connect a Confluence space to our Jira Service Management (JSM) knowledge base and have a few questions. What is the best practice for setting this up? We want to ensu...
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Hello everyone, I have been using databases with my team for about 2 years now. I am curious to explore more use-cases out there. I will start with what is probably my most complex one: I made a&...
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Hi Community! We’re excited to introduce third party knowledge sources to Jira Service Management! Now, you can extend your native knowledge base across additional content sources such as SharePoin...
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Hi, I would like to connect my JSM project to Confluence. I cannot find this option under the corresponding item in the project settings. Instead, I am shown advertisements that I cannot cli...
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Hello, I have created a JSM Project (company-based) and am trying to add a Confluence knowledge base to it so that I could display some documents on my Portal. However, when I go to the `Knowledge b...
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How to send reminders to page owner so that they can update the content (without Confluence Premium)
Goal: have up-to-date documentation in Confluence What: As a space admin, I would like to send automatic reminders to the page owners if there is no page update in the last x months. I alread...
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As global teams scale, the demand for multilingual documentation within platforms like Confluence grows. However, managing translations across different languages often becomes a challenge, especiall...
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We’re thrilled to unveil Macros for Confluence - a powerful, standalone app now available on the Atlassian Marketplace. Once a part of Capable’s integrated toolkit, these macros are now accessib...
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Hi Atlassian Community! Our team at DONOS, an Atlassian Solutions Partner, is on a mission to level up our internal knowledge sharing and client demos. We're building a centralized knowledge base i...
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Hello, I have a confluence space which has our complete product documentation well structured into folder, pages and sub-pages. After linking the space to JSM, the result was not what I expected. ...
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Confluence shines when it comes to drafting content, sharing ideas, and collaborating on projects. However, when it’s time to deliver that content - whether to a public-facing site or an internal d...
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Hello all, Still kind of new with creating JIRA automations. I've currently run into an issue with one that is supposed to retrieve the top three recommended knowledge base articles for an iss...
- Atlassian Automation
- Question
- automation
- knowledge-base
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Hi, I have created a Knowledge Base page, but I cannot get the contents to show in the side panel under the Contents dropdown, however they show in when I click All content, see screen shot, any help...
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Hi Community 👋 We’re excited to introduce new enhancements to Knowledge Base in Jira Service Management! Below we’ve rounded up several generally available (GA) features to supercharge yo...
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We’re excited to share that you can now create automation-driven Playbooks for agents and responders in Jira Service Management, accessible directly from the issue view. Available for Jira...
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...ira Service Management widget directly into your public Confluence help center, you allow them to: 🔹Submit support requests instantly 🔹Get help in context—right where the issue arises 🔹I...
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Hi, We would like to have the Portal search pull up any available article when searching by key words. (this is already working) However, we would like to have a different type of article show when...
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Hello Atlassian Community 👋 We're thrilled to announce the launch of our Early Access Program for Third-Party Knowledge Sources in Jira Service Management. This new capability will allow you to co...
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Hi Atlassian community! Posting this question here as I wasn't able to find any existing information so wanted to see if anyone had an answer to this. Context: Created a JSM help desk t...
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...nspired with Pulse by Caelor. Use a clean, branded layout with Scroll Viewport for public-facing pages. Example: The Internal Knowledge Base features an Pulse Banner titled "Resources" with q...
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Hi everyone, I have read all the posts regarding Inline comments not working. On our Knowledgebasedraft section we have a lot of inline comments marked in yellow. Since yesterday we can not click on...
- Confluence
- Question
- apps
- cloud
- confluence-cloud
- knowledge-base
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How to Build a Useful Confluence Knowledge Base using data analytics A well-organized knowledge base is more than just a collection of product manuals. It serves as a valuable resource for both cus...
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Hi all, I had a customer ask me yesterday if it would be possible to prompt an agent to write a knowledge base article if there isn't one already for a specific topic / ticket. Has anyone else ha...
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