Community resources
Community resources
Community resources
- Community
- Tag: knowledge-base
Tag: "knowledge-base"
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Hello Community, I've just checked my long-standing knowledge base that we have for our JSM support portal and have noticed that I can no longer see the thumbs up / thumbs down voting options at th...
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Hi everyone, We're looking to connect a Confluence space to our Jira Service Management (JSM) knowledge base and have a few questions. What is the best practice for setting this up? We want to ensu...
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Hi, I would like to connect my JSM project to Confluence. I cannot find this option under the corresponding item in the project settings. Instead, I am shown advertisements that I cannot cli...
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Hello, I have created a JSM Project (company-based) and am trying to add a Confluence knowledge base to it so that I could display some documents on my Portal. However, when I go to the `Knowledge b...
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How to send reminders to page owner so that they can update the content (without Confluence Premium)
Goal: have up-to-date documentation in Confluence What: As a space admin, I would like to send automatic reminders to the page owners if there is no page update in the last x months. I alread...
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Hi Atlassian Community! Our team at DONOS, an Atlassian Solutions Partner, is on a mission to level up our internal knowledge sharing and client demos. We're building a centralized knowledge base i...
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Hello, I have a confluence space which has our complete product documentation well structured into folder, pages and sub-pages. After linking the space to JSM, the result was not what I expected. ...
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Hello all, Still kind of new with creating JIRA automations. I've currently run into an issue with one that is supposed to retrieve the top three recommended knowledge base articles for an iss...
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Hi, I have created a Knowledge Base page, but I cannot get the contents to show in the side panel under the Contents dropdown, however they show in when I click All content, see screen shot, any help...
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Hi, We would like to have the Portal search pull up any available article when searching by key words. (this is already working) However, we would like to have a different type of article show when...
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Hi Atlassian community! Posting this question here as I wasn't able to find any existing information so wanted to see if anyone had an answer to this. Context: Created a JSM help desk t...
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Hi everyone, I have read all the posts regarding Inline comments not working. On our Knowledgebasedraft section we have a lot of inline comments marked in yellow. Since yesterday we can not click on...
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Hi all, I had a customer ask me yesterday if it would be possible to prompt an agent to write a knowledge base article if there isn't one already for a specific topic / ticket. Has anyone else ha...
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Hello, We are using Jira in our company with a team of French developers and business teams/users from several different countries: France, USA, UK, Germany, Switzerland, Japan, Russ...
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Hi Everyone, I am new to Atlassian but I have done a bit of research on this subject. I need some advice. Currently we have a Knowledge base in Confluence setup for our customers. We also h...
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"An error occurred while updating Salesforce" getting this error while exporting conf. to Salesforce
Hi Everyone. When I am trying to export Knowledge article from Confluence to Salesforce I am getting below error message "An error occurred while updating Salesforce" above error message sho...
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Hello, I am reaching out to seek assistance with configuring knowledge base permissions in Jira Service Management (JSM). We are currently facing challenges in managing and aligning the permissions ...
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Hi, Community, Could someone please guide me on how to obtain statistics or reports regarding users who opened tickets in JSM and accessed Confluence knowledge base articles directly...
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I am trying to create some documentation pages. as an example see the attached. I have a page with 118 documents. I am trying to find a way to do a tool tip /hove rover that I can s...
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Hi, We have confluence and Jira data center. Before this, everything was fine when creating a task in Jira Service Management, articles from confluence were visible. After updating Jira to 9.12.13, ...
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Hello! How can we recover an Account when the 'Forgot password' is not sending a reset password link
We have a colleague who is attempting to access our posts on Atlassian/Knowledge Base. They are unable to access it because they are asked to sign in. They have forgotten their password, and e...
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Hi there, Is there anyone out there that can give me virtual assistance on pulling out a specific automation rule for my project? I tried to do DIY but the stuff in there is quite overwhelmi...
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Gostaria de permitir que todos os usuários acessem, comentem e reajam nos artigos criados dentro da base de conhecimento, é possível?
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Hello Everyone, Does anyone has implemented a solution to use Jira as a knowledge base or a database to store lessons learned? What's is the problem to solve: register the lessons learned i...
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Hey everyone :) We're looking into moving our Knowledge Base from Freshworks to Jira and wondering what options we have. Has anyone migrated their KB from one platform to Jira? Either to Jira...
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