Community resources
Community resources
Community resources
- Community
- Tag: knowledge-base
Tag: "knowledge-base"
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Confluence shines when it comes to drafting content, sharing ideas, and collaborating on projects. However, when it’s time to deliver that content - whether to a public-facing site or an internal d...
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Hi Community 👋 We’re excited to introduce new enhancements to Knowledge Base in Jira Service Management! Below we’ve rounded up several generally available (GA) features to supercharge yo...
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We’re excited to share that you can now create automation-driven Playbooks for agents and responders in Jira Service Management, accessible directly from the issue view. Available for Jira...
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...ira Service Management widget directly into your public Confluence help center, you allow them to: 🔹Submit support requests instantly 🔹Get help in context—right where the issue arises 🔹I...
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Hello Atlassian Community 👋 We're thrilled to announce the launch of our Early Access Program for Third-Party Knowledge Sources in Jira Service Management. This new capability will allow you to co...
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...nspired with Pulse by Caelor. Use a clean, branded layout with Scroll Viewport for public-facing pages. Example: The Internal Knowledge Base features an Pulse Banner titled "Resources" with q...
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...nd integration tracking: Viewtracker works with other apps like Scroll Viewport, Cosmos, and Linchpin, allowing you to filter data by device, space, or blog post to see how users interact with d...
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...roject documentation Internal or public knowledge bases Wikis are flexible and built for ongoing updates, making them a great tool for dynamic content. 💡 Why Use Confluence for Your W...
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...bsp;Aura’s Dynamic Content macro, you can easily pull in real-time information from across your Confluence page, including recent updates, blogs, pages, spaces, user profiles, PR charts, w...
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Managing an FAQ hub can feel like trying to keep track of every single question, answer, and page all at once. You can use existing Confluence features such as expands or databases. But the more ques...
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After a couple of months of back-and-forth, I’ve decided it’s time to share our journey with the virtual service agent. Why? Because as more of us start using it, the service and development get bett...
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...ntegrate blogs, pages, spaces, Confluence profiles, or org charts right into your Confluence environment. Minimal effort, maximum benefits? Absolutely. 👥 Use Cases of D...
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Hipporello’s Service Desk for Trello has revolutionized the customer support process in Trello by offering a robust system equipped with a user portal, forms that create Trello cards, email inte...
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Maximizing Team Productivity with Jira and Confluence: A Comprehensive Knowledge Management Guide Atlassian's Jira and Confluence are essential tools that, when combined, profoundly amplif...
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...uilding a knowledge base. As with intranet, it also requires a structured publishing workflow. Automatically share approved content to a public Confluence site You may create a separate Confluence i...
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...ive a public high-five to team members and share stories of success. Or set up a system where colleagues can give props to each other for the big contributions they're making. R...
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Spring has sprung! As the sun warms the earth and colorful blossoms surged forward, butterflies emerge, flying from flower to flower in a dazzling dance. But beyond their beauty, butterflies possess ...
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Hi Community, What do we want to achieve? Sometimes, there is a need to share JSM tickets within the organization. In our use-case, customers have the possibility to report dangerous situ...
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...he Jira Align Support team initiated a project in the second half of 2023 to migrate our internal content to a public knowledge base. This content is hosted on confluence.atlassian.com, A...
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Connect Confluence to Jira Service Management and improve your knowledge base by collaborating with outside teams who don’t need to manage requests in Jira, but do need access to create, edit, and pr...
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Summary of Issue No knowledge base articles are listed within the Knowledge Base page on a Service Project. How would this situation happen? Root Cause This happens when a customer has the...
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In our previous blog post, we talked about why Confluence is the ideal platform for a knowledge base. Now you know the benefits, here comes the exciting part - it's time to start b...
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...onfluence knowledge base, stay tuned for our next blog in the series. If you're ready to get stuck into creating your space, you can try Mosaic now for free. Got any questions or tips? Share them i...
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Everyone wants to believe things will go well when they are about to embark on a project, but just like watching This Old House won't give you the skills to remodel your kitchen, reading about Atlass...
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Hi Community Members!! Here's a quick overview of how the knowledge base works when we integrate JSM with Confluence Basically, you need to have a Confluence subscription in order to have native ...
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