Community resources
Community resources
- Community
- Tag: knowledge-base
Tag: "knowledge-base"
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Hi there! I’m Elena from Communardo Products. In a previous community post about multilingual content in Confluence, a reader asked for lean strategies to help their international team manage ...
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Novedad en Atlassian JSM: ahora puedes compartir artículos de conocimiento directamente desde tu portal de clientes, no solo desde Confluence, ¡sino también desde Google Drive y Microsoft SharePoint!...
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👋 Hi everyone, I’m Elena from Communardo Products. When I talk to teams about their experience with Confluence, one topic keeps coming up again and again: data. We all know Confluence is where c...
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A large organisation, maybe a bank, a hospital, a tech company, where the knowledge base is the beating heart of how work gets done. Policies, procedures, best practices - all living inside Confluenc...
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Hey everyone! 👋 We just dropped a new guide that tackles something I know many of you are dealing with: teams drowning in docs, Slack messages, and training materials that nobody uses. "Inf...
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Hi Community! We’re excited to introduce third party knowledge sources to Jira Service Management! Now, you can extend your native knowledge base across additional content sources such as SharePoin...
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As global teams scale, the demand for multilingual documentation within platforms like Confluence grows. However, managing translations across different languages often becomes a challenge, especiall...
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We’re thrilled to unveil Macros for Confluence - a powerful, standalone app now available on the Atlassian Marketplace. Once a part of Capable’s integrated toolkit, these macros are now accessib...
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Confluence shines when it comes to drafting content, sharing ideas, and collaborating on projects. However, when it’s time to deliver that content - whether to a public-facing site or an internal doc...
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Hi Community 👋 We’re excited to introduce new enhancements to Knowledge Base in Jira Service Management! Below we’ve rounded up several generally available (GA) features to supercharge yo...
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UPDATE (7/30/25): We've introduced several exciting enhancements to Playbooks including support for JQL filtering, drafts, and automation rule creation - read this post to learn more! ...
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Dear Community, If you're using Confluence Cloud to power your knowledge base, you're already on the right track. But what if you could take it further—transforming that static space into an intera...
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Hello Atlassian Community 👋 We're thrilled to announce the launch of our Early Access Program for Third-Party Knowledge Sources in Jira Service Management. This new capability will allow you to co...
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What do a Knowledge Hub and a restaurant have in common? A lot, actually! Imagine a restaurant. The kitchen full of activity, refining raw ingredients into perfect dishes. Guests enjoy seamless ser...
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How to Build a Useful Confluence Knowledge Base using data analytics A well-organized knowledge base is more than just a collection of product manuals. It serves as a valuable resource for both cus...
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Ready to turn Confluence into a powerful wiki? This guide will show you how to create a wiki, explain what makes it unique, and share tips for setting up your own. 📚 Wha...
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Every day, your team generates valuable insights—troubleshooting fixes, onboarding materials, best practices, and more. But without an organized way to store and share this knowledge, critic...
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Managing an FAQ hub can feel like trying to keep track of every single question, answer, and page all at once. You can use existing Confluence features such as expands or databases. But the more ques...
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After a couple of months of back-and-forth, I’ve decided it’s time to share our journey with the virtual service agent. Why? Because as more of us start using it, the service and development get bett...
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We all know Confluence is a powerhouse for knowledge sharing and collaboration. But let’s be honest – manually keeping pages up-to-date can feel like chasing your own tail. Whether it’s FAQs...
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Hipporello’s Service Desk for Trello has revolutionized the customer support process in Trello by offering a robust system equipped with a user portal, forms that create Trello cards, email inte...
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Maximizing Team Productivity with Jira and Confluence: A Comprehensive Knowledge Management Guide Atlassian's Jira and Confluence are essential tools that, when combined, profoundly amplif...
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Whether you implement Confluence as a centralized hub for internal knowledge sharing or content management, it’s crucial to optimize the content workflow, from information searching and content creat...
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Hey, Atlassian fam! It's Hind from Jaanga, and today I chose to talk to you about something that lays the groundwork for success in any collaborative workplace. 🌱 Ever wondered how to maintain p...
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Spring has sprung! As the sun warms the earth and colorful blossoms surged forward, butterflies emerge, flying from flower to flower in a dazzling dance. But beyond their beauty, butterflies possess ...
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