Community resources
Community resources
Community resources
- Community
- Tag: virtual-service-agent
Tag: "virtual-service-agent"
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Hi, I am trying to add an Automation Rule block within a VSA flow. I have created a rule triggered by Conversation Flow Step. And yet, I can; t see any rule that I could use in the list when...
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Hello Community! If you are currently using JSM Virtual Service Agent or starting to look into it, we’d love to chat with you about your experience and how you’ve used it so far! Your particip...
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How do I confirm the Space 1 on the left is the only knowledge base/ Confluence space that the Virtual Service Agent uses for reference?
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Is it possible to copy a flow/intent or create a template for this when using virtual service agent?
I want to be able to copy a flow or intent that I created in order to reuse it rather than starting from scratch each time, a template that I can design would be useful as opposed to the ones generat...
- Jira
- Question
- cloud
- flow
- jira
- jira-cloud
- virtual-service-agent
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We are building out our first few intents in Virtual service agent and I have noticed what appears to be a glaring omission from the conversation flow functionality. Maybe I am just not seeing it bu...
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Is there a way to enable AI Answers for agents as well so they can query the Knowledge Base? I don't want these internal conversations to be tracked as part of the performance, because I want ...
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Hello Atlassian Community! 👋 We're thrilled to announce a new feature in Jira Service Management’s virtual service agent that will supercharge help seeker experience and issue deflection:...
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Can customers use the Virtual Service Agents without login or e-mailadres? Whenever we launch the interface (widget or other forms) to interact with the VSA Virtual Service Agent....
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Hello Community, We are thrilled to announce an enhancement to the web request step in the JSM Virtual Service Agent. You can now store the response of an API call in a variable and use it in subse...
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Last time, we talked about our Virtual Service Agent. Now, let's get into the details of how we made it work. Imagine this: you want to make sure your customers fill out all the necessary infor...
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After a couple of months of back-and-forth, I’ve decided it’s time to share our journey with the virtual service agent. Why? Because as more of us start using it, the service and development get bett...
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