Community resources
Community resources
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- Tag: virtual-service-agent
Tag: "virtual-service-agent"
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How to make the Virtual Service Agent ask for ticket title and description when a chat is escalated?
Hi everyone, I’m using the Virtual Service Agent (VSA) in a team-managed project. Currently, when a chat is escalated, the first message from the conversation is automatically used as both the tick...
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How can I make rovo service agent responses multlingual? I would need to be to configure the service agent in a way that at least the responses like 'can you please rephrase your question' are multi...
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Hi, I am trying to add an Automation Rule block within a VSA flow. I have created a rule triggered by Conversation Flow Step. And yet, I can; t see any rule that I could use in the list when...
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How do I confirm the Space 1 on the left is the only knowledge base/ Confluence space that the Virtual Service Agent uses for reference?
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Is it possible to copy a flow/intent or create a template for this when using virtual service agent?
I want to be able to copy a flow or intent that I created in order to reuse it rather than starting from scratch each time, a template that I can design would be useful as opposed to the ones generat...
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We are building out our first few intents in Virtual service agent and I have noticed what appears to be a glaring omission from the conversation flow functionality. Maybe I am just not seeing it bu...
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Is there a way to enable AI Answers for agents as well so they can query the Knowledge Base? I don't want these internal conversations to be tracked as part of the performance, because I want ...
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Can customers use the Virtual Service Agents without login or e-mailadres? Whenever we launch the interface (widget or other forms) to interact with the VSA Virtual Service Agent....
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