Community resources
Community resources
Community resources
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- Tag: itsm
Tag: "itsm"
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...orkflow challenges. Show you our powerful Jira apps that can secure your data, improve your project management, and more. Give you an in-person preview of our exciting upcoming range of ITSM apps to s...
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AI is reshaping IT Service Management—are you ready to see how? From chatbots to AI-powered call handling, discover how Atlassian Intelligence & Rovo are revolutionizing ITSM. But we’re not s...
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A well-structured IT Service Management (ITSM) process is essential for any organization aiming to streamline operations, enhance service delivery, and improve user satisfaction. Without a proper ITSM...
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...nd display them prominently as big-number tiles or gauges. Sharing SLA reports have also never been easier-You can generate a public link to a dashboard or even publish it to your JSM customer portal f...
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We’re excited to share that you can now create automation-driven Playbooks for agents and responders in Jira Service Management, accessible directly from the issue view. Available for Jira...
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If you’re interested in Jira Service Management and would like to take a break from the buffet breakfasts at Team ’25, we’ve got you covered! Progress is impossible alone ITSM/ESM Masters is a...
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...an check out the recording of the session on the ITSM/ESM Masters YouTube channel at the links below: 🔀 Jira Service Management Workflow Wizardry (Feb 2025) 🤖 ITSM/ESM Masters YouTube C...
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As 2024 came to a close, our team has been reflecting on the many Jira Service Management projects we worked on this year. As an Atlassian Gold Marketplace Vendor and Gold Solution Partner, we bring ...
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G’day London Community! In just 1 week, Connect: High Velocity is headed to London for jam-packed (sold out) IT event. We’re bringing together industry leaders, your peers, ...
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...fficiently. Whether you’re a support team manager, an ITSM professional, or a product owner, these tools will help you proactively respond to customer needs and improve service quality.
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On January 16th, 2025, the Atlassian Community Events (ACE) chapter known as ITSM/ESM Masters — an online/virtual ACE affiliated with a topic, not a city — brought together a panel of experts t...
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Displaying SLA metrics and related issues directly on the Jira Service Management portal not only keeps customers informed but also helps your team maintain accountability and alignment. I...
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Struggling with slow, inconsistent ITSM responses? ITSM runbooks can help. Whether you're starting fresh or organising an existing collection of hard-to-use runbooks, here's how to improve them w...
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To keep the Partner Spotlight series alive and well, Atlassian has invited Partners to create their own articles following Atlassian’s suggested format. Here is the latest installment – an intervi...
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Every unresolved incident quickly spirals into bigger problems, costing time and user trust. When small issues snowball, it leads to overwhelmed teams, lower morale, and frustrated users. With sm...
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We are excited to sponsor two ITSM events in Orlando, FL, and Las Vegas, NV, this Fall. See us at the Service Management World conference and the Gartner IT Infrastructure, Operations & Cloud S...
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...hose of us who use Jira Service Management (JSM) to deliver ITSM and ESM solutions. We call it 'ITSM/ESM Masters.' That's right, this "ACE" is not affiliated with a city; it's affiliated w...
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今天我们来探讨 ITSM 领域中的三个关键术语：SLA（服务级别协议）、SLO（服务级别目标）和 SLI（服务级别指标）。这些术语是提升公司客户服务质量的重要工具。接下来，我们逐一解释它们的含义。 SLA：服务级别协议——明确的客户承诺 SLA 可以类比为餐厅承诺30分钟内上菜的明文规定。对于 IT 服务公司来说，SLA 是对客户的服务质量保证，例如，“我们的网站正常运...
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🎉 Exciting news for the Atlassian Community! 🚀 We’re thrilled to announce not just one, but two powerful new features in the Queues for Jira & JSM app: Bulk Change Queues and Bulk Change Queu...
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Let's be honest, these days where every company is powered by data, keeping track of who’s who in your organization is more important than ever, especially if you’re using powerful tools like Jira an...
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Have you heard about XLAs? In today's world of service delivery, businesses aim to go beyond just meeting customer expectations. Service Level Agreements (SLAs) have been the go-to way to ...
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...perations teams. Onboarding of these teams is the kickoff of his efforts to transition the company from ITSM to ESM, where “...Jira Service Management can genuinely come to life as more teams c...
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...roperly, and you’ll see the benefits in your team’s productivity and service quality. P.S. Do you have any more tips or good practices for ITSM change management in JSM? Share them in the comments!
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...o longer be available on the Atlassian Marketplace. Thank you very much for supporting, testing, and using this solution for ITSM. Rest assured, we are committed to enhancing our portfolio of s...
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Hello Atlassian Community! 👋 The Jira Service Management team has been hard at work baking even more AI-powered Atlassian Intelligence capabilities into your most critical support and operations w...
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