TL;DR: We rolled out a partial automation of the QA process for a 30-agent service desk team using only built-in Jira Service Management tools: Rovo, Jira Automation, and Confluence. In just 30...
...alues. Images can be added by entering a public URL to a hosted image file, with size and position managed using contextual drag handles and toolbars within the Content field. HTML – content f...
...reator {{space.creator.fullName}} Full name of creator {{space.creator.publicName}} Public name (Community profile) {{space.creator.timeZone}} Time zone of creator I...
We’re making big changes to make Jira the best work management tool for every knowledge worker on every team. One recent change is making recurring work effortless by allowing you to schedul...
Jira is the world's leading software tool—not just a saying, but a fact. However, going through life knowing that, one day, if something goes wrong, all your hard work could be lost in a...
This article discusses how to effectively access and manipulate JSON data using smart values and JSON functions in Atlassian Automation Cloud. Whether you are working with data from an "Incoming webh...
Over the next few weeks, we'll be rolling out a new Atlassian Automation enhancement across all products and editions, designed to increase the reliability of your rules. Automatio...
We’re thrilled to introduce Automation Rules, a game-changing feature that enhances data governance in Confluence by automatically taking action whenever sensitive data is detected. This feature i...
...revamped UI, and even an expansion to Confluence. If you're curious to learn more, here’s the official blog post on the acquisition: Atlassian acquires Code Barrel, maker of Automation for Jira (2...
HR Employee Onboarding The employee onboarding workflow is one of the most intricate processes to implement within a service desk, primarily due to the need for multiple teams to collaborate at dif...
In the landscape of asset management and IT support, automation has become indispensable for optimizing workflows and saving time on repetitive tasks. Inspired by the capabilities of Jira automation,...
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