Jira Automation Not Copying All Attachments

[Youssef Soliman]

I am trying to copy all attachments from one JSM ticket to another ticket using an automation rule. When a user submits a ticket on the associated JSM portal, a PDF file of the submitted form is attached to the new JSM ticket in addition to any files that the user attached on the portal. I tried using "Copy Attachment from Trigger Work Item" but unfortunately it copies only one attachment (the one that basically shows what the user entered in the JSM portal) but doesn't include all the other attachments that the user submitted. This issue only happens when a user attaches more than one attachment. How to include all the attachments not just one?

[Marc - Devoteam]

Hi @Youssef Soliman 

Try to set a delay action or a refetch action in you automation.

It can be that attachments are still being added to the issue when the action to create a new issue is already processing.