Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Edit Email invitation body on Jira Server /Data Center

Mariano August 6, 2025

Jira server 10.5 

I'm following these instructions: https://support.atlassian.com/jira/kb/invite-users-email-customization/  but I can't find any  jira-invite-user-plugin-X.X.X_XXXXXX.jar

 

What's more, if I grep

/var/atlassian/application-data/jira # grep -r "invitation.body" *

 

I find nothing. Where can I modify the invite email body?

2 answers

1 accepted

1 vote
Answer accepted
Marc - Devoteam
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 7, 2025

HI @Mariano 

On the workaround you used it also states:

"The workaround used only for users with application access and this does not apply to JSM customers as they are not granted with any application access"

See, JSDSERVER-1386 

On DC you are kind of forced to use a 3rd party solution, as there is no customer notification customer invited as on Cloud.

Or check customizing-email-content I don't know if there is a specific template in this that is for customer invites.

Mariano August 7, 2025

Hello @Marc - Devoteam ! Yeah, I've looked into the "Customizing email content" and there's no mention of customer invitations.

I will see if I can find any 3rd party solution, not sure if it's feasible tho. Unless I simply use the "Send email" option from the admin console for the time being.

 

Thanks anyway!

0 votes
Mariano August 6, 2025

I've downloaded the file from the maven repo, turns out this invitation plugin is for users not customers.

 

I can't even find the email body text anywhere on my Jira server, this is weird LOL

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events