Can you replace filling forms manually with AI input?

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Hello App Central Community!

Today, we’re talking to those of you who work with requests.

Here’s the usual routine:

A user needs something—access to a system, a password reset, or help with a broken laptop.

• They open the Jira Service Management portal.
• They try to pick the right form.
• They guess which request type fits.
• They fill out the fields. Or... they don’t.

And then the real work begins—for the support team.

We’ve all seen the outcome:

• Users don’t know which form to choose
• They skip important fields
• They write too little or too vaguely
• They get frustrated and ping their manager or email support directly
• Agents spend time fixing forms, not solving problems
• Tickets bounce between teams = missed SLAs

So we asked: what if users didn’t need to pick the form at all?
What if they could just say what’s wrong, and the system would handle the rest?

That’s what the AI Ticket Assistant does.

It turns natural language into structured requests—complete with request type, filled fields, and a preview for review.
Users don’t see forms. Agents don’t fix forms. Everyone gets time back.

This post explains how it works—and what changes for users, agents, and admins when AI handles request intake.

🤖 AI Ticket Assistant changes

AI Ticket Assistant replaces the confusing forms with a simple chat. The user writes or speaks what’s wrong—the AI:

• Understands the request
• Asks additional questions if needed
• Fills the right form and fields
• Suggests the correct request type
• Shows a preview for the user to check and send

So instead of:

“Please select your request type and fill all required fields”

You get:

“Just tell me what’s going on—I’ll fill it out for you.”

This is request management made easy — faster, clearer, less error-prone.

🧠 Why it matters for request management teams

• More tickets arrive complete and correct
• Fewer tickets bounce or need clarification
• Faster routing to the right queue
• Less stress for agents and admins
• Happier users who actually want to use the portal

It’s still request management—just without the manual mess.

💬 “I just want the ticket to land in the right queue with all the info. I don’t want my team fixing forms. I want them fixing problems.”
Service Desk Lead, reviewing AI Ticket Assistant

Download the app today to try it for yourself.

[Download from the Atlassian Marketplace]