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Community resources
- Community
- Tag: subscriptions-and-billing
Tag: "subscriptions-and-billing"
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Hello, I am a student and I wanted to learn how to use Jira, so I created an account. During the account creation process, I was not asked about a paid and premium plan. After creating the account, ...
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Our organization is roughly 170-200 users total. We rolled out Jira Service Management for our IT team last year. Our IT support team is 3 people. The team overall is 5 people. The 3 support people h...
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Hi i recently (6 Sept 25) received my annualy fee for Trello. We only need 2 board members - so i have reduced from 3. How do i get trello to relaculate the invoice and refund the balance - 2 not 3...
- Trello
- Question
- subscriptions-and-billing
- trello
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I want to know why $6 is debited every month
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So main problem is that i have done payment three times for upgrade plan but for some it is done and after sometime payment refunded and then got issue of 1 GB data limit can you please help me out o...
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Hi Community, This is Jose María Sotuela, user: ujsafa@psoplaneta.com my email is: josemaria.sotuela@thecoreschool.com. I have paid an annual Standard Licence on 18/12/2024 Invoice TRINV...
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i didn't pass the 10 user o, jira but the subscription is canceled
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Hi. What's your experience in regards to waiting for an upgrade for JSM annual plan? We have been using 2 licenses, and tried to upgrade to another user tier with 10 licenses - but, after a whole w...
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Ik kreeg een mail over het betalen voor mijn account. Ik heb dit account al jaren niet gebruikt en wilde dan ook graag het account verwijderen. Hierop kreeg ik een foutmelding, omdat er betalinge...
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Dear Atlassian Support Team, I hope this message finds you well. I recently received an email from the sender noreply@po.atlassian.net with the subject line: “Jira subscription moved to Free plan...
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Hello, Our Atlassian Cloud site (ismuni.atlassian.net) is currently suspended due to non-payment. Unfortunately, we cannot locate or identify the billing administrator for this site. Previously, ou...
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Прошу помочь с получением invoice по оплате. Заметил что есть разница между тем сколько ваш invoice показывает и тем сколько по факту списалась с карты. Основные платежи закрылись плавильно (цифры сх...
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We're just starting to use Trello, as a non-profit organization. Two questions have come up so far: does the free version support single-board guests? If so, how do you set these up? should we (...
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I'm currently using two Atlassian products, as shown below. I'm currently paying monthly for 23 users. I'd like to change this to 50 users and pay annually. I haven't been able to find a way to cha...
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There’s no way for me to cancel that or choose to pay for Trello Standard instead. Who can help me w
Hello, I have Trello Standard for my company, and I tried Trello Premium during the free trial period. After the trial, we realized that the features in Standard already cover all our needs, as we do...
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Hi, I would like to know why am I being charged for monthly when I have cancelled my subscription. I would like to get a refund pls
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Hello! I hope I am studying the free subscription?
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Contratei dois membros equivocadamente e veio na minha fatura o pagamento anual deles. Quero o reembolso ou cancelamento da cobrança. Como solicitar isso?
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hI, 17TH JULY we have receibed a cherche of 26,73 euros, but we don't have invoice. Can you send an invoice of that charch?? thank you!
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I received an email saying my subscription was being deactivated due to a prolonged period of inactivity, which isn't true. Can you please reactivate my account? Am I still able to use my account?
- Jira
- Question
- cloud
- jira
- jira-cloud
- subscriptions-and-billing
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Hi This is Ozgur We use JIRA and Confluence Services , I see a debit entry to our company card for USD 132 on 25.June 2025 . However could not locate such a purchase or a relevant...
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안녕하세요 Atlassian 팀, 현재 Jira Premium 체험판을 월간 플랜 대신 16명 사용자를 위한 유료 **연간 구독**으로 전환하고 싶습니다. 결제 정보를 입력하기 전에 체험판을 취소하고 연간 결제 주기로 전환할 수 있도록 도와주시겠어요? 감사합니다. 실림
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my jeera account is suspended how to renive it
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계정 비활성화 하려고하는데 자꾸 빌링어드민이래 그사람은 빌링 어드민이 아니야
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I want to delete my Atlassian Account. I read the support page: https://support.atlassian.com/atlassian-cloud/kb/deleting-your-atlassian-account-when-you-are-the-billing-or-technical-contact/...
306 views 1 1 Deleted user July 28, 2025
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