Tag: "ola"

Im wondering if there is any possibility to track spent time on working with Playbooks?  In my case a playbook would be a kind of OLA (organisation level agreement) for internal Teams ad w...

• Jira Service Management
• Question
• cloud
• jira
• jira-service-management
• jira-service-management-cloud
• ola
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...ut because no one clearly defined who does what and by when. That’s where Operational Level Agreements (OLAs) can make a real difference.  They help internal teams align on expectations, set r...

• App Central
• Article
• jira
• ola
• sla
• teamwork
• timetosla

Getting Started with OLAs in Jira: Understanding and Defining Almost everyone has faced the problem of a project delay❌ because one of the teams didn’t complete their tasks on time. Or perhaps y...

• App Central
• Article
• addon-sla-time-and-report
• condition
• configuration
• jira
• jsm
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