Community resources
Community resources
Community resources
- Community
- Tag: new-to-jsm
Tag: "new-to-jsm"
-
Hi all, Welcome to the next installment in my JSM Tips & Tricks series. One of the more powerful features of Jira Service Management (JSM) is its native Asset Management capability, built on...
-
Tracking time is part of every project manager’s life. But let’s be honest, Jira’s built-in time tracking is like that reliable old watch… It tells you the time, but it doesn’t show you much else. ...
-
Hi all, This is the second article in my Tips & Tricks series. As an administrator, I’ve often been tasked with populating custom select list fields—sometimes with thousands of entries. Typic...
- JSM News & Discussions
- Article
- jsm
- new-to-jsm
- tips
-
-
We are new to Jira and Jira Service Management and I am in the process of building out our projects etc. Does anyone use Jira or JSM to track applications that users are given access to ...
-
We are new to JSM. We are still configuring our instance. We would like to know how to manually backup an instance and enact a restore if we have something go wrong. Is this possible and if so, how...
-
Hi everyone 👋 We’re excited to announce that you now have access to try our brand new feature via Feature labs in Jira Service Management - Journeys! Journeys provide a clearer way for you to vi...
-
Hi all, I'm kicking off a new series called "Tips and Tricks", and I’d love for others to contribute. The idea is to share helpful insights and small discoveries we’ve made as admins and architects...
-
Dear Team, please share me with every announcement and news forum,
- JSM News & Discussions
- Discussion
- jsm
- new-to-jsm
-
-
I'm unsure why this is happening and my search for similar issues didn't come back with anything similar, but when I try to access the Operations settings in our production instance, I get the follow...
- Jira
- Question
- cloud
- jira
- jira-cloud
- jsm
- new-to-atlassian
- +2 more tags...
-
-
As organizations extend their service desks beyond internal IT support, effectively managing external client relationships becomes critical. External support typically involves structured ag...
-
Jira Service Management (JSM) is designed to support a wide range of service desk users—from internal teams (like IT, HR, and facilities) to external customers and partners. To truly maximize its pot...
-
I got this question asked by an interviewer. i am new to jira. can anyone answer for this ?
- Jira
- Question
- cloud
- jira
- jira-cloud
- jsm
- new-to-jsm
-
-
Workflows Wrapped Wow, our first Workflow Wizardry workshop on everything Jira Service Management (JSM) workflows and automation was an incredibly engaging and dynamic session. When planning the se...
-
The purpose of this automation is to create a Change Ticket from an open Issue. I need some of the values of the original issue to copy over to the new issue. I created an automation to tr...
-
Hi all, I have followed the instruction is the article below, but still when the customer doesn't get automatic replies from AI to their inbox. Is there something else needs to checked other than wha...
- JSM News & Discussions
- Discussion
- ai
- atlassian-intelligence
- jsm
- new-to-jsm
-
-
Hello, I am new here and I could not find the accurate answer that I need for a problem we are facing at my company. We've been asked to rename some values of the Resolution field but we need...
- Jira
- Question
- cloud
- jira
- jira-cloud
- new-to-jsm
-
-
This week, I have something special for you. It's the story about how I became a volunteer Jira Service Management admin. What started out as a learning exercise has grown into a full JSM hel...
-
I’m working on problem validation research for Jira Service Management (JSM), and I’d really appreciate your help! If you’re are experienced in managing and setting up JSM projects, I’d love to get y...
-
Hello Folks, I just joined this group in atlassian community, although I'm not new to JSM, I've been using it much, and know a few things already, but I'll be happy to ask my queries here an...
- JSM News & Discussions
- Discussion
- new-to-jsm
-
-
Hey All JSM Admins! Jovin here from the ITSM/ESM Masters chapter of ACE with a call for input from anyone and everyone! Soon I'll be launching a series which will run every other month or so call...
-
In today's fast-paced world, customers increasingly prefer to solve issues on their own before reaching out for help. According to Harvard Business Review, 81% of all customers attempt to take care o...
-
Jira and Confluence and Compass, oh my! 😵💫 Atlassian offers a lot of tools, which is great... if you know how to use them together. When combined, Atlassian tools can work together to...
-
Hi everyone, The Atlassian Navigation team has been relentlessly working to deliver a new, modern navigation system that will enhance consistency, flexibility, and efficiency. Following the succe...
-
October was a BIG month for Smart Assignments & Rotations for Jira Service Management — also known as SARJ! 🟢 Cloud Security Participant. We've joined the Atlassian Bug Bounty pro...
- App Central
- Article
- auto-assign
- jsm
- new-to-jsm
- rotations
- sarj
-
-
👋 Hello Community! Back from Team Europe, we’ve got another “What’s New in Jira Service Management” for you! Whether you were able to join us in person in Barcelona or have been watching the on-dema...
Copied to clipboard