Community resources
Community resources
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- Tag: new-to-jsm
Tag: "new-to-jsm"
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Hello Jira Community In my Jira project the Organizations and Approver Groups section is not intended for Agents and i want to hide or restrict the agent access to particulat section as...
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Hello Jira Community In my Jira project the Automation section is not intended for Agents and i want to hide or restrict the agent access to particulat section as it is not relevant to their...
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How can I hide the “Organizations” and “Approver groups” fields from the “More fields” section for A
I'm working on improving the agent experience in our Jira Service Management project. Currently, agents see too many fields under “More fields,” including “Organizations” and “Approver groups,” which...
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Hi Community, I'm currently working on refining user permissions within Jira Service Management and would like to restrict access to the Automation tab for agents. The goal is to ensure that only ad...
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Many HR process from employee offboarding to internal transfers can be very fragmented with teams trying to solve parts of these processes manually across siloed teams and struggle with low visibilit...
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Hello Atlassian Community! 👋 We’re excited to introduce a new feature that enhances how you manage your work in Jira Service Management. We know that flexibility is key when it comes to planning, ...
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Tracking time is part of every project manager’s life. But let’s be honest, Jira’s built-in time tracking is like that reliable old watch… It tells you the time, but it doesn’t show you much else. ...
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We are new to Jira and Jira Service Management and I am in the process of building out our projects etc. Does anyone use Jira or JSM to track applications that users are given access to ...
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We are new to JSM. We are still configuring our instance. We would like to know how to manually backup an instance and enact a restore if we have something go wrong. Is this possible and if so, how...
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Hi everyone 👋 We’re excited to announce that you now have access to try our brand new feature via Feature labs in Jira Service Management - Journeys! Journeys provide a clearer way for you to vi...
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Dear Team, please share me with every announcement and news forum,
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I'm unsure why this is happening and my search for similar issues didn't come back with anything similar, but when I try to access the Operations settings in our production instance, I get the follow...
- Jira
- Question
- cloud
- jira
- jira-cloud
- jsm
- new-to-atlassian
- +2 more tags...
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As organizations extend their service desks beyond internal IT support, effectively managing external client relationships becomes critical. External support typically involves structured ag...
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Jira Service Management (JSM) is designed to support a wide range of service desk users—from internal teams (like IT, HR, and facilities) to external customers and partners. To truly maximize its pot...
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I got this question asked by an interviewer. i am new to jira. can anyone answer for this ?
- Jira
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- cloud
- jira
- jira-cloud
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- new-to-jsm
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Workflows Wrapped Wow, our first Workflow Wizardry workshop on everything Jira Service Management (JSM) workflows and automation was an incredibly engaging and dynamic session. When planning the se...
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The purpose of this automation is to create a Change Ticket from an open Issue. I need some of the values of the original issue to copy over to the new issue. I created an automation to tr...
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Hi all, I have followed the instruction is the article below, but still when the customer doesn't get automatic replies from AI to their inbox. Is there something else needs to checked other than wha...
- JSM News & Discussions
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- atlassian-intelligence
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Hello, I am new here and I could not find the accurate answer that I need for a problem we are facing at my company. We've been asked to rename some values of the Resolution field but we need...
- Jira
- Question
- cloud
- jira
- jira-cloud
- new-to-jsm
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This week, I have something special for you. It's the story about how I became a volunteer Jira Service Management admin. What started out as a learning exercise has grown into a full JSM hel...
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I’m working on problem validation research for Jira Service Management (JSM), and I’d really appreciate your help! If you’re are experienced in managing and setting up JSM projects, I’d love to get y...
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Hello Folks, I just joined this group in atlassian community, although I'm not new to JSM, I've been using it much, and know a few things already, but I'll be happy to ask my queries here an...
- JSM News & Discussions
- Discussion
- new-to-jsm
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Hey All JSM Admins! Jovin here from the ITSM/ESM Masters chapter of ACE with a call for input from anyone and everyone! Soon I'll be launching a series which will run every other month or so call...
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In today's fast-paced world, customers increasingly prefer to solve issues on their own before reaching out for help. According to Harvard Business Review, 81% of all customers attempt to take care o...
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Jira and Confluence and Compass, oh my! 😵💫 Atlassian offers a lot of tools, which is great... if you know how to use them together. When combined, Atlassian tools can work together to...
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