Community resources
Community resources
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- Tag: new-to-jsm
Tag: "new-to-jsm"
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👋 Hello Atlassian Community! As many of you explore Atlassian’s brand-new Customer Service Management (CSM), we know one question is top of mind: How do we keep the Customer Directory up to date?&...
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The Federal Onboarding Challenge Federal HR teams face unique complexities that private sector organizations rarely encounter. Research from the U.S. Office of Personnel Management (OPM) reveals th...
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Introduction Data migration is a cornerstone of any IT strategy, and its importance has grown exponentially with the rise of digital transformation, digital twins, and enterprise modernization init...
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It started like every other day. A customer logged into the JSM portal to raise a request. Simple, right? Except… it wasn’t. They typed, clicked, scrolled. 🤯 Forms looked familiar, but the exa...
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Picture this: A team celebrates a major service contract, a product of weeks of careful negotiation. The document is signed and filed away. Now, pan the camera to a different part of the building whe...
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Stop Managing Servers, Start Serving Citizens: The FedRAMP Cloud Advantage Data Migration from Data Center to Atlassian Government Cloud: Your Secure Path Forward Federal agencies ...
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Many HR process from employee offboarding to internal transfers can be very fragmented with teams trying to solve parts of these processes manually across siloed teams and struggle with low visibilit...
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Hello Atlassian Community! 👋 We’re excited to introduce a new feature that enhances how you manage your work in Jira Service Management. We know that flexibility is key when it comes to planning, ...
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Tracking time is part of every project manager’s life. But let’s be honest, Jira’s built-in time tracking is like that reliable old watch… It tells you the time, but it doesn’t show you much else. ...
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Hi everyone 👋 We’re excited to announce that you now have access to try our brand new feature via Feature labs in Jira Service Management - Journeys! Journeys provide a clearer way for you to vi...
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As organizations extend their service desks beyond internal IT support, effectively managing external client relationships becomes critical. External support typically involves structured ag...
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Jira Service Management (JSM) is designed to support a wide range of service desk users—from internal teams (like IT, HR, and facilities) to external customers and partners. To truly maximize its pot...
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Workflows Wrapped Wow, our first Workflow Wizardry workshop on everything Jira Service Management (JSM) workflows and automation was an incredibly engaging and dynamic session. When planning the se...
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This week, I have something special for you. It's the story about how I became a volunteer Jira Service Management admin. What started out as a learning exercise has grown into a full JSM hel...
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Hey All JSM Admins! Jovin here from the ITSM/ESM Masters chapter of ACE with a call for input from anyone and everyone! Soon I'll be launching a series which will run every other month or so call...
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In today's fast-paced world, customers increasingly prefer to solve issues on their own before reaching out for help. According to Harvard Business Review, 81% of all customers attempt to take care o...
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Jira and Confluence and Compass, oh my! 😵💫 Atlassian offers a lot of tools, which is great... if you know how to use them together. When combined, Atlassian tools can work together to...
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Hi everyone, The Atlassian Navigation team has been relentlessly working to deliver a new, modern navigation system that will enhance consistency, flexibility, and efficiency. Following the succe...
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October was a BIG month for Smart Assignments & Rotations for Jira Service Management — also known as SARJ! 🟢 Cloud Security Participant. We've joined the Atlassian Bug Bounty pro...
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👋 Hello Community! Back from Team Europe, we’ve got another “What’s New in Jira Service Management” for you! Whether you were able to join us in person in Barcelona or have been watching the on-dema...
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Hello Atlassian community 👋 We’re thrilled to announce an exciting new feature in Jira Service Management: the ability to build cascading fields in Forms! Cascading fields...
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Hace menos de una semana tuvo lugar en Barcelona el Team'24, el evento anual de Atlassian donde se presentaron todas las novedades del ecosistema: los nuevos productos, funcionalidades beta, integrac...
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Would you rather have a kitchen appliance that can cook you a four-course meal at the push of a button? Or a teleportation device? An eight-armed robot that gives you the perfect blowout every time? ...
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Working in Service Management is a game of quick decision-making. The number of applications and data is growing, your workforce is more volatile and distributed than ever, and your customers expect ...
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We are excited to announce the launch of our new app, Database Importer for JSM Assets, designed to streamline data integration for Jira Service Management Assets. With this tool, you can ea...
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