Community resources
Community resources
Community resources
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- Tag: sla
Tag: "sla"
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Service Level Agreements (SLAs) are crucial for measuring performance and ensuring customer satisfaction. However, what happens when an SLA’s calculation, possibly applied to thousands of issues, n...
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Service Level Agreements (SLAs) are the cornerstone of effective service delivery, providing a structured framework for measuring team and employee performance. However, beneath the surface of s...
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...xpected level of service quality. Three key terms that are often seen in this context are SLA, SLO and SLI. These acronyms reflect the most important aspects of managing and maintaining the r...
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...he the same remaining time for the sub-task as the parent ticket when it comes to the SLA metric "Time to resolution". Here are more details: a customer raises a ticket in the portal and it is f...
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Hi, We have few questions 1) We received a vulnerability report on the Security dashboard and we went through the below document to do the fix https://community.developer.atlassian.com/t/action-re...
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Hello, How to auto-close resolved requests after 2 weeks in a ServiceDesk project? Thanks.
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...bsp;learned all about Service Level Agreements (SLAs) in Jira Service Management. Together we covered: the why and how of creating and configuring SLAs monitoring and reporting to improve t...
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Pode haver o caso de quem em dois projetos Jira haja SLAs que possuem o mesmo nome, porém grafia diferente em questão a letras maiúsculas ou minusculas. Por exemplo: Projeto Jira A - SLA: Tempo de r...
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Is there any available SLA extensions or plugins available for JIRA Cloud? There are quite a few for Server, but none are available for the cloud, why is this?
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