Community resources
Community resources
Community resources
- Community
- Tag: incident
Tag: "incident"
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Hey there, When I create an incident associated to a JSW project from a Compass Alert, the incident is not visible anywhere on the Compass Activity. I am following the "Create incidents with a...
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I have the Microsoft Teams Integration in my JSM project. When I click on 'Create chat or meeting' in a JSM [System] Incident issue, I cannot include everyone in my org in the 'participants' field; o...
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Hello, Community. I would like to ask for your help regarding an incident I am currently experiencing. I have configured the Virtual Agent, which, as a result of the flow in its intent, can either r...
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...efinition of incident severity? Who define the incident severity? Ourselves or by Atlassian? And is there incident definition document? Which incident could be defined as High, Medium or Low level incident...
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...ommitted incident resolution time is what? please provide! Many thanks!
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I'm interested in generating a report that demonstrates how many alerts are linked to incidents versus how many are not. Is there a built-in way to access such information? Otherwise is there some w...
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Hello, We just moved our Opsgenie operations to Jira SM. We have some rules to create Incident based on some conditions and link the Alert to the Incident. The link is created ("is e...
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Hi all We want our support agents to easily identify problems records that could be related to the incident they are working on so they can link the incident to that problem. In t...
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Hi all! We’re hosting a live AMA on August 27th all about automation in Jira Service Management, and we would love to see if you have any questions you want us to answer. We’ll be answering questio...
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Hi all - Wanted to give you a heads up that we’re hosting a live AMA on August 27th all about automating your work in Jira Service Management. And we’d love for you to submit questions for us to a...
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...or bringing Dev and IT Ops teams together in Jira Service Management to streamline collaboration, and better detect, resolve, and prevent incidents from happening. Share your best tip, and w...
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Hello, When I mark an Incident as Major Incident, the label on top of the issue is missing. This works for opsgenie incidents but not for incidents created via portal or with JSM....
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...especting restrictions or indicating new ones by group/profile. But I understand that the latter affects both “reply to client” comments and “internal notes”. How can we ensure that only public comments a...
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Dear Community, I have an use case where in - We have Major Incident flag on Incident View/Edit screen which is accessible by all the users who has access to incident management. I want to r...
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I'm writing an article about golf management software companies and their uptime and incidents. One company has over 2 years of history and their uptime is perfect and they have had zero incidents a...
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Hi All, Do someone knows the logics that displays the list of users than can be added to the chat in the 'Participants' fields of the 'Create Teams chat or meeting' window? What if you have...
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When using the Jira Service Management Widget embedded in my webpage I can translate all fields by configuring the default language in the project, however the email field shows a "Your contact e-mai...
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Translator Me gustaría saber donde puedo añadir los botones de Edit, Add Comment, Assing etc encima de las incidencias
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Hi everyone, Is it possible to send emails via automation to incident responders, e.g. when adding a service? There's no such option in the "Send email" action, but I could imagine that it's p...
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Hello community, Do I get it right that linking related incidents to a Major Incident is only possible on Server/DC? On tis site, for Server/Cloud, it is possible: Working with major incident...
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I have set up a new *service* and corresponding *incident template*, however the details (eg: bridge information) saved in the *incident template* are not used when an incident is created. w...
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We use a dedicated incident channel in Microsoft Teams for our incident communication. Rather than create a new MS Teams meeting in each incident, is it possible to embed that existing channel in a...
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Hi I am trying to implement this. There is a vendor team working on SLA bugs, and I would need to alert them with emails , for all those bugs approaching the SLA Due date as well as , if SLA is miss...
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I'm wondering if anyone has done something similar and / or the best way to achieve the requirement. When an Incident issue is raised, we would like to be able to quickly display a list of change I...
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I would like to find the post-mortem associated with an incident via the API, but I cannot find the post-mortem reference in the the Incident itself. There is an incident in the post-mortem API, b...
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