Email alerts for SLA Incidents

[satyaprakash.mittinti]

Hi

I am trying to implement this. There is a vendor team working on SLA bugs, and I would need to alert them with emails , for all those bugs approaching the SLA Due date as well as , if SLA is missed and yet the tickets are not resolved.

I want to send this alert to bunch of people who are external to my org. 

Do we have this provision in JIRA? I remember in BMC Remedy, Servicenow etc.

Regards,

Satya M

[Vamsi Kandala · Accepted solution]

Hi @satyaprakash.mittinti

You can create the automation rule that runs everyday at a specific time like 6:00 AM in the morning to check for all issues which were in a particular status and/ or SLA is about to be breached in x number of days.

Hope this helps.

Thanks,
Vamsi

[satyaprakash.mittinti]

oh wow ! This helps. I will get in touch with my admin team.

Thanks Vamsi, have a great day