Community resources
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Community resources
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- Tag: change-management
Tag: "change-management"
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I just wanted to check how other organizations without the pipeline features are recording standard changes. We are migrating away from ServiceNow, and all our standard changes are stored in the tool...
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Hi All, We're in the process of implementing Change Management in Jira, migrating from a legacy system. Our goal is to stay as close to the out-of-the-box solution as possible while meeting our key ...
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As a company we are currently engage in a digital transformation of our systems. As part of that we are redesigning our release strategies and documentation processes. We are struggling w...
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I have created JSM automation for our Change Request Issue Type that creates a Confluence page if the reported selected the option to have a Confluence page created. I would like to have the CR upda...
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We know that Standard, Normal and Emergency change types are built into JSM by default. Is it possible and if so, how would one rename the 'Standard' change type? Thanks in advance! ~Ian
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My sandbox JSM environment has the Change Management feature enabled, yet we can't create CRs and looking at our project settings the Change Management 'option/settings' isn't available, only Inciden...
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Hi, We have setup change requests using a form attached to the change request type. After initial submission the issue goes to a "Plan" (Not Started) status where pre-populated fields are up...
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We are setting up our change management board with customers to have product access. Under the customer group, I have added the jira service management product but they cant seems to access the Servi...
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I saw that Change Management processes may be implemented, and we are looking at having maybe three levels of urgency. I saw there is the ability to have a group of approvers for a change, but in ou...
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Looking for inspiration for setting a criteria for what work should be deemed an "epic". I'm thinking if a work item meets 3/4 of this criteria, it should be an epic? Any thoughts on this? What crite...
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Was wondering if there was a way to link JIRA service manager assets to service manager change calendar/freeze windows so we can link known items together to prevent confusion in alerts?
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I am building out a change management process for my company's IT Department for the first time. This is also my first time being a Jira admin as well as touching Change Management. I am searching fo...
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Goal: My objective is to capture the reasoning behind a decline from the approver and communicate it back to the requester who submitted the request. Desired Functionality: I'm looking to set up J...
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What this post is about: I'm working on a Jira project for change management and want to modify the default notification emails sent to approvers and requesters during the approval process. Right ...
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Hi, we are currently managing Change Request process by asking the stakeholders to Submit a word document, and we are creating a Jira ticket manually. We are planning to streamline this process...
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Hi, Is there a way to setup a notification to alert certain users that a change has been modified since it has been approved? i.e. after change management approval have signed off the ticke...
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In our Change Mgmt workflow we need a minimum of 5 people to approve a change. The CAB is generally 7 or so people. If, say 3 or 4 of the CAB have "Approved" it, how would I go about setting up an au...
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Is there an application available to pull through the data entered in my change fields to confluence? We currently have a manual change form that we use which is populated from the fields in ...
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I've read on this support site several references to a "JIRA Dashboard Calendar gadget", but when I edit my dashboards there is no such gadget listed under "Add Gadget". I must be missing someth...
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Hello! When we define a freeze window that lasts more than a day (or an entire day), it´s view in changes calendar makes dificult to see other events that lasts less. In Microsoft...
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We would like to have a release calendar in visible in our jira support portal to our customers. How can I achieve this? I also have confluence.
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Hi All, Using Jira Service Management, and the Jira Service Management ITSM Template, I'm wanting to edit/update the Change Calendar to visually show when there is a conflict between changes...
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Our organization is going to be moving internal (ONLY) ticketing for all ITIL/ITSM related issues (Incident, Problem and Change) from JIRA to JSM. The resolution field is a common field out of ...
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I'm trying to setup SLA for Change Management where I want to check the change is closed before the Planned end date or not. If "Yes", then SLA met else Breached. I planning to have a SLA goal of one...
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I would like to add a new type of change management to my process. is that possible on Jira Service Management?
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