Change Management enabled, yet not available

[Ian Templeton]

My sandbox JSM environment has the Change Management feature enabled, yet we can't create CRs and looking at our project settings the Change Management 'option/settings' isn't available, only Incident Management. What further do I need to do to be able to enable CRs for the project? 

What would be the repercussions of temporarily disabling the CM feature and then reenabling it? 

Thanks in advance!

[Christopher Yen]

Hi @Ian Templeton I believe you will need to add the issue type and request type for change and then link the request type to the feature when you enable it. 

[Ian Templeton]

Thank you for the quick response @Christopher Yen!  I'll check the configurations. What's odd, using a test user, I can create CRs. Odd that my admin account can't see the Change management feature. 

[Christopher Yen]

Hi @Ian Templeton

Having the admin role doesn't automatically grant the user role so that may be something to check as well

[Ian Templeton]

Thanks @Christopher Yen! The account I am using has user admin, which was enough. I believe what resolved my issue was associating the issue type and workflow w/ the project.