how to turn off Email request

[Mar Angelo L_ Tareno]

How can I disable email request type?

some requestors reply on email notification and the reply become a ticket. 

Right now, I'm using automation to delete the email request.

How can I avoid this to happen without using automation? 

 

[Valerie Knapp · Accepted solution]

Hi @Mar Angelo L_ Tareno , thanks for your post.

Please check out this section of the project configuration where you can disable the email for the project -

Hope this helps you.

Best wishes

[Mar Angelo L_ Tareno]

thank you