Tag: "servicedesk"

Hello Dear Community, I have the following situation. In my project, I am sharing a ticket with my service desk customer through the Request Participants field, but they do not get notification...

• Jira Service Management
• Question
• datacenter
• jira-service-desk
• request
• servicedesk

  As organizations extend their service desks beyond internal IT support, effectively managing external client relationships becomes critical. External support typically involves structured ag...

• App Central
• Article
• audit
• contract
• jim
• jira-service-desk
• new-to-jsm
• +1 more tag...

...ork in completely different tools, is real.   This is exactly the kind of friction we’re solving by connecting ManageEngine’s ServiceDesk Plus with Jira. When these two systems talk to each o...

• App Central
• Article
• exalate
• jira
• servicedesk

...nly the agent that raised the request can see it in their customer requests page ( URL = /servicedesk/customer/user/request). Is this possible? Many thanks

• JSM News & Discussions
• Discussion
• request
• servicedesk
• visibility

Hello Fellow Atlassians! Is there a group for MSP's to meet up and compare notes on how we are using the Atlassian Suite of Applications with our variety of cleintele. I feel like Jira Service Ma...

• Welcome Center
• Discussion
• helpdesk
• jira-service-management
• managed-service
• msp
• servicedesk

Hello, My team and I operate a JIRA Service Desk page where our customers can complete forms to create support tickets. Presently, I am seeking a method to populate a form via the JIRA Service Desk...

• Jira
• Question
• cloud
• jira
• jira-cloud
• jiraservicedesk
• servicedesk
• +1 more tag...