Community resources
Community resources
Community resources
- Community
- Tag: jira-service-desk
Tag: "jira-service-desk"
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Hey team, I'm in a bit of a pickle.. .I've got a JSM Team-managed project with about 10 agents. All the agents have the following: The default "Agent" role in the project A JSM license Acce...
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If this Job Description fits your search, please let me know. Atlassian Solution Architect: - 7+ years of experience with Atlassian tools - Extensive experience with Atlassian tools suite ...
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Hi everyone, We’re working on a solution for our webshop and need some guidance. Here’s what we’re trying to achieve: Our webshop has around 3,000 private customers. The goal is to ...
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Are you using JSM to manage Onboarding and Offboarding? We want to understand how HR teams gather feedback in JSM, and how they manage to address: - Integration issues - Analyzing feedback - Tr...
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In a significant milestone for data security and customer trust, Help Desk Migration has successfully achieved SOC 2 compliance. This achievement marks an essential addition to Help Desk Migration’s ...
496 views 1 9 Deleted user June 28, 2024 -
I have an automation that triggers when an issue in project DBO is assigned and performs actions against a linked issue in project RSM when that issue matches specific conditions. One of the conditio...
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Let’s think of this scenario: You are running a Service Desk that manages to close lots of tickets monthly. You’re keeping a controlled request backlog and it seems that everything’s going great. Ri...
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Supporting your clients or employees using JSM can be hectic, especially without proper tools. We're trying to change that through our Extension for JSM. Let us know what features are important fo...
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As the anticipation for Atlassian Team '24 (April 30 - May 2) conference builds, we're even more excited, as this information has reached us today: yasoon has been announced a finalist...
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Pessoal Boa noite! Estava usando a versão de teste do Jira Service Management e passou o período standard e não consigo voltar para versão FREE. Em Administração aparece a opção de reativar...
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Hello Jira enthusiasts! :) Today, we have a quick test for you (no matter what your Jira hosting is): Agents in your company are complaining about switching between different queues spread through...
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Hello Community! 👋 If you haven't heard about our Jira Guru, it's a series of step-by-step guides on Jira by DevSamurai. I am excited to introduce one of our latest guides, which is about working wi...
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I just noticed that all Atlassian certification exams will no longer be available from May 25, 2024. what is happening ? thank you
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I'd like to know if Atlassian was impacted by any of these: CVE-2023-46805 (Authentication Bypass) in the web component of Ivanti ICS CVE-2024-21887 (Command Injection) for Ivanti Connect Sec...
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If you've ever wondered about granting non-licensed customers more permissions on the Customer Portal, then this is for you! On March 14th, we're hosting a free online demo of the Actions for JSM ap...
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🐨 We are a proud sponsor of Atlassian Presents: High Velocity. Meet yasoon (@Tobias Viehweger , @Patrick Schüßler _yasoon_@Timur Akman ) in Sydney and let's discuss how to spice up IT...
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In this article, I highlight different approaches for the approval process within Jira Service Management. The mentioned examples are more about internal customers. However, they could also work for ...
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💙 Hi everyone! It's Emily here. Let's go with me on the journey of the Atlassian Asset Management Process today! 🌟 5 Key Stages of The Atlassian Asset Management Process In today’s ...
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Hello Atlassian Community, I’m Prashanth, a product manager on the Jira Data Migrations team in the Jira Platform. We’re looking to improve the import experience in Jira and are keen to understand ...
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Hello Atlassian Community, I’m Prashanth, a product manager on the Jira Data Migrations team in the Jira Platform. We’re looking to improve the import experience in Jira and are keen to understand ...
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Actonic brings you an insightful interview with Rustem Shiriiazdanov, the Product Owner of the Jira Reporting App Report Builder. As Patricia Modispacher from Marketing kicks off ...
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Here is a simple but very useful case that we have decided to describe as it took us some time to gather all the information needed 😊 Due to client requirement we had to make a simple report that s...
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Hello everyone, My name is Marc and I'm a new joiner to the New to Jira Service Management group! I have been in the Atlassian realm for over 10 years now and have setup many Service Management pro...
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Understanding your customers In today's highly competitive business landscape, understanding and responding to customer needs and preferences is crucial for success. Tracking customer sentiment auto...
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Are Jira out-of-the-box reports not providing you with the comprehensive IT Service Management (ITSM) reporting capabilities you need? We hear you. That's why we've developed three new Jira r...
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