asignee drawn from cmdb via postfunktion

[Alexander Witsch]

Hello everyone.

We have the case that our customers can choose on the Jira service portal which application they are having problems with. We now want to implement that depending on which application the user selects, the assignee is automatically selected from the cmdb attribute. We tried to implement this with postfunctions, but we have the problem that the users who are created in the cmdb as objects (linked to the actual users) but are not created as users themselves, which is why they cannot be entered as assignees. Has anyone ever had a similar problem or does anyone have a quick workaround for it?

 

Thanks in advance

[Marc - Devoteam]

Hi @Alexander Witsch 

You need to have an attribute of the type User in your object type, this needs to be set to the Jira User of the User in assets.

Then you could use this attribute as reporter

You can automate this, see https://support.atlassian.com/jira/kb/match-users-in-csv-import-to-user-type-attribute-of-assets-objects/ 

Best practice is to set this attribute on the User/Employee object type in your CMDB