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Jira Service Management
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Hello all, We’ve noticed an issue when sharing Confluence knowledge base article links with users via the ServiceDesk portal: If a user clicks a direct link to a knowledge base article wh...
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I'm using Jira Cloud app v174.1.8 on Android 16. I'm trying to configure Operations Alerts to override Android's Do Not Disturb. In Android Settings - Modes - Do Not Disturb, I've added Jira Cloud ...
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Is the backup & restore feature part of the JSM Standard & Confluence cloud license?
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Hi, I have an issue with setting it up. The inbound part is working and the calls are coming in and the alerts are being created. But the call is not forwarded to the agent. We have setup voice notif...
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Dear sir, How can I delete my Musanad?
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...o comment - not then when we put internal comment. How and where I can do that? I can't find way to put to that automation "comment is public" or "comment is internal"
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I have a issue in JSM where some of the images and javascript library in use come from the CDN cloudfront but the that domain is not in CSP permissions file of the app so they get blocked and we get ...
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Hi everyone, I'm currently trying to use a service account (recently introduced by Atlassian) as the actor in some of our Jira Service Management automation rules. The account has: A JSM agent l...
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When I checked the user’s email, I found two records — one with an email address and the other showing as a private email. Could this be the issue?
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On Friday the Jira Service Agent was enabled on our Portal without discussion. We have not enabled this as we are not happy with the responses that it has been providing. I have now been informed th...
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Hi there, If customer create an work item by email, customer will be notified by email when agent commented on. Is it possible to notify users specified in Cc as well? (like "Reply-to-All") Th...
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Hello Atlassian Support, I am the site administrator for our Jira Service Management Cloud instance. After enabling two-step verification on my Atlassian account, I lost access to th...
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"Hey everyone! I need help creating an automation in Jira that creates a new ticket and then automatically populates an object field. What's the best way to do this? Would it be possible with a singl...
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Hello, I have already researched this question fairly extensively and I'm pretty sure I know the answer, but as a last-ditch effort I thought I would ask the community here. In the "Request Type" dr...
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I'm looking to automate our process that grabs fields from request forms and stores them in Assets. I'm using data center, so API calls (without using Groovy scripts) are not available (at least to m...
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Hi This morning I'm getting full of messages from my team that the field Work Log has disapeared. We didn't change anything. Anyone know of any changes that would affect this?
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Does anyone know the formula to convert QTR Start (issue type Initiative) to start date to help build Gantt and Plan timelines? I have something like this, but don't see it working: When value ch...
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I'm hoping someone in the Atlassian community might be able to help me with an automation rule that I'm struggling to configure? The Goal / Use Case Example I want to create an automation rule that...
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Hi. What's your experience in regards to waiting for an upgrade for JSM annual plan? We have been using 2 licenses, and tried to upgrade to another user tier with 10 licenses - but, after a whole w...
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Why are comment timestamps and SLA metrics in Jira Cloud intermittently showing incorrect times desp
We are experiencing a recurring and inconsistent issue in our Jira Cloud instance where comment timestamps and SLA timings are not displaying the correct local time (Asia/Kolkata), even though: Al...
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I'm unable to add an external email to Jira JSM, even though I have full Admin privileges, including Jira Admin and Project Admin rights. When I try to continue with Microsoft (which is my organizati...
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Hi, I followed the steps from https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-icinga-2/#Configure-the-Jira-Service-Management-plugin-in-Icinga-2 . I wanted to test t...
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Hello everyone, I am currently using Jira Service Management (Cloud, Standard). I have noticed that the Project Details screen only displays a few pieces of information such as Name, Project Key, Te...
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...equential execution rather than true conditional visibility. Question: Is there a way (either natively in JSM or via a workaround/add-on) to achieve this type of conditional field behavior? Thanks in a...
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I would like for a custom Assets field to display the assets available based on a previous field OR all assets if that previous field is blank. E.g. Assets Field 1 is CUSTOMER Assets Field 2 is SI...
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Atlassian Community Events
| User | Count |
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| 36 | |
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| 4 |
| Subject | Author | Posted |
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| 20m ago | ||
| Tuesday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT |