Community resources
Community resources
- Community
- Tag: service-agent
Tag: "service-agent"
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We've reached the final chapter of our "Unified Workflow" series. Let's look at the incredible journey so far: Part 1: A feature request from our Premium customer was captured. Part 2: Th...
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On Friday the Jira Service Agent was enabled on our Portal without discussion. We have not enabled this as we are not happy with the responses that it has been providing. I have now been informed th...
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Our "Unified Workflow" journey is almost complete. Let's see how far we've come: Part 1: A Premium customer's request was captured by an empowered Service Desk. Part 2: The Product team t...
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This is Part 3 of our "Unified Workflow" series. Let's recap: In Part 1, our Service Agent, Ann, captured a feature request from a Premium customer. In Part 2, our Product Owner, Paul, tu...
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In our first article, we met Ann from the Service Desk. She received a feature request from a new Premium customer and instantly saw their importance thanks to our HubSpot integration. (If you missed...
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TL;DR Challenge: Service agents lack customer context (like VIP status or deal size) when triaging tickets. Solution: Display live HubSpot CRM data directly on the Jira ticket...
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Hello, We our experimenting with adding the virtual service agent to our JSM instance and have noticed that while trying to have a conversation with the virtual agent, it seems to treat each re...
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